ServiceNow SPM Architect

ServiceNow SPM Architect

Experience: 10+ Years
Primary Skill: ServiceNow
Specialization: Strategic Portfolio Management (SPM) / Total Productive Services Management (TPSM)

Role Overview

We are seeking an experienced ServiceNow SPM Architect to lead the architecture, solution design, and technical governance of enterprise ServiceNow implementations. The ideal candidate will have strong expertise in ServiceNow Strategic Portfolio Management (SPM), TPSM, platform architecture, integrations, data modeling, security, and technical governance.

The architect will work closely with business stakeholders, development teams, enterprise architects, and third-party vendors to deliver scalable, secure, maintainable, and upgrade-ready ServiceNow solutions.

Key Responsibilities

• Lead the overall ServiceNow solution architecture, translating business requirements into scalable, maintainable, and enterprise-grade technical solutions.
• Design end-to-end ServiceNow architecture covering SPM, TPSM, core platform capabilities, data models, security, workflows, and integrations.
• Develop scalable technical blueprints aligned with business objectives, enterprise architecture standards, and ServiceNow best practices.
• Establish and enforce technical architecture, design, and development standards to minimize unnecessary customization and maintain platform upgradeability.
• Review and validate technical designs, architecture decisions, integration approaches, and implementation strategies.
• Ensure ServiceNow solutions meet enterprise standards for scalability, security, performance, maintainability, and upgrade compatibility.
• Provide architectural leadership throughout the complete solution development and implementation lifecycle.
• Act as the technical liaison between client stakeholders, enterprise architecture teams, development teams, internal IT teams, and third-party vendors.
• Ensure seamless integration between ServiceNow and enterprise applications, external platforms, and dependent systems.
• Provide technical guidance and mentorship to ServiceNow developers, implementation teams, and technical resources.
• Identify and mitigate architectural risks, technical dependencies, integration challenges, and platform limitations.
• Evaluate customization requirements and recommend configuration-first solutions wherever possible.
• Ensure adherence to ServiceNow architecture standards, governance frameworks, and recommended implementation practices.

Required Skills & Qualifications

• 10+ years of hands-on ServiceNow experience with strong architecture and solution design expertise.
• Strong expertise in ServiceNow Strategic Portfolio Management (SPM).
• Hands-on experience with Total Productive Services Management (TPSM) and core ServiceNow platform capabilities.
• Strong understanding of ServiceNow architecture, data models, security, workflows, integrations, and platform configuration.
• Experience designing and implementing enterprise-scale ServiceNow solutions.
• Strong knowledge of ServiceNow customization, configuration, and upgrade best practices.
• Experience establishing and enforcing technical governance and architecture standards.
• Strong understanding of integration patterns and enterprise application integrations.
• Ability to assess technical risks, dependencies, and design trade-offs and provide effective architectural solutions.
• Excellent stakeholder management, communication, presentation, and collaboration skills.
• Ability to work effectively with business leaders, technical teams, vendors, and enterprise architecture groups.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) and relevant CIS certifications, particularly in SPM.
• Experience with large-scale ServiceNow transformation and implementation programs.
• Strong understanding of ServiceNow upgrade strategies, performance optimization, and platform governance.
• Experience working in complex enterprise environments with multiple integrations and business units.