Job Description Senior Quality Assurance Analyst
Title
Senior Quality Assurance Analyst
Description
The Senior Quality Assurance Analyst s role is to develop and establish quality assurance standards and measures for IT services, including test planning, data analysis, and validation of IT processes. This role requires leadership-level experience and advanced QA expertise.
Responsibilities
Strategy & Planning
- Develop and establish QA measures and testing standards for applications and enhancements.
- Prepare and deliver reports addressing potential IT issues.
Acquisition & Deployment
- Liaise with vendors to assess systems under consideration.
- Analyze documentation and technical specifications for new applications.
Operational Management
- Conduct internal audits to ensure adherence to QA standards.
- Create and execute test plans/scripts for functional and performance validation.
- Collaborate with teams on system, regression, load, and acceptance testing.
- Analyze test results to identify defects and issues.
- Candidate is required to attend nightly deployments as part of release and production support activities.
- Weekend deployment duties required as part of scheduled releases, production updates, or emergency deployments.
Position Requirements
Formal Education & Certification
- College diploma or university degree in software engineering, computer science, business administration, or equivalent experience.
Knowledge & Experience
- Minimum of 5 years of experience in QA, software testing, or related IT quality disciplines.
- Experience as a lead tester for major releases.
- Strong knowledge of system testing methodologies.
- Direct experience with automated testing tools and reporting platforms.
- Extensive experience in data analysis, verification, and statistical reporting.
- Experience with project-based methodologies.
- Knowledge of data privacy practices and laws.
- API testing experience (REST/SOAP) with tools such as Postman and Swagger.
- SQL query writing and execution, including validation of data integrity, joins, stored procedures, and backend data validation.
- Database testing experience (relational databases such as SQL Server, Oracle, MySQL).
- Performance testing experience using tools such as JMeter, LoadRunner, BlazeMeter, or similar platforms.
- Preferred knowledge and use of automation tools such as Selenium, Cypress, Playwright, or similar frameworks.
- Preferred knowledge and testing experience in Salesforce and E1 CRM systems.
- Preferred knowledge and testing experience in MuleSoft integration testing, including validating API-led connectivity, data transformations, and end-to-end integration flows.
- Preferred knowledge using Anypoint Studio for MuleSoft development, testing, debugging, and integration flow validation.
Personal Attributes
- Excellent communication, listening, presentation, and interpersonal skills.
Work Conditions
- Hybrid work environment; must remain flexible as schedule may change based on organizational needs.
- Required participation in nightly deployments as part of release cycles.
- Required availability for weekend deployment duties as needed.
- Candidate is required to be online or in the office at a minimum from 9:00 AM to 4:00 PM.
- Overtime should be expected during high-priority releases, production outages, critical testing cycles, or major project deadlines.
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