IT Manager/Director

Description

We are looking for an experienced IT leader to guide technology operations and software development efforts for a service-focused organization in Arlington, Texas. This contract position with permanent potential is primarily onsite and will play a central role in aligning infrastructure, security, and application delivery with broader business objectives. The person in this role will partner with internal teams and external stakeholders to keep critical systems running effectively, strengthen technical processes, and lead projects from planning through execution.

Responsibilities:
Direct daily technology operations across infrastructure, networks, business systems, application support, and information security functions.
Lead, coach, and develop IT team members and project leads while fostering accountability, collaboration, and continuous improvement.
Shape and execute technology strategies that support company goals, including standards for system selection, deployment, maintenance, and long-term support.
Oversee the design, implementation, upkeep, and protection of enterprise systems and software applications to ensure reliability and security.
Evaluate operational and cybersecurity risks, recommend practical safeguards, and drive initiatives that protect company data and system access.
Partner with development resources to investigate and resolve complex client batch-processing and application performance issues.
Advise executive and departmental stakeholders on technology priorities, business needs, and opportunities to improve operational efficiency through IT solutions.
Monitor service performance and project progress to ensure technology services are delivered on schedule, within scope, and with minimal disruption.
Manage relationships with external vendors and consultants, including service quality, deliverables, and coordination on key initiatives.
Prepare, track, and manage departmental goals and annual budget plans in support of the organization's strategic direction.

Requirements

Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
At least 10 years of overall IT experience, including 5 or more years leading technology teams, IT operations, and large-scale initiatives.
Strong hands-on background in C# development with approximately 10 years of experience building or supporting business applications.
Experience working with SQL and Microsoft-based development environments, along with knowledge of software delivery practices and the software development lifecycle.
Broad technical understanding of infrastructure, cybersecurity, systems administration, databases, cloud platforms, data storage, and telecommunications.
Proven ability to communicate technical information clearly, produce thorough documentation, and collaborate effectively with varied stakeholders.
Demonstrated leadership, sound judgment, professionalism, and discretion when handling sensitive information and high-impact decisions.
Organized and adaptable approach with the ability to manage competing priorities, facilitate discussions, and maintain a positive service-oriented mindset.

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