Salesforce Application Support Administrator

Salesforce Application Support Administrator

• 6 months-to- Perm
• Citizens, s, EAD's ONLY
• EXCELLENT COMMUNICATION SKILLS
• 1-3 years

Job Description.

Scope of Work:

This position will provide primary Application (functional/technical) Support for the Salesforce Application (hub Nashville & HR Benefits) within the Service Applications division for Metro ITS. Typical duties include:

• Application support for assigned systems (hub Nashville, HR Benefits).
• Manage the day-to-day enterprise application functionality, including system administration and system configuration for the applicable systems.
• Support customer requests for configuration, implementation, and enhancement.
• Troubleshoot and resolve enterprise application issues for supported systems.
• Application testing, including the development of test plans and test cases and troubleshooting the application.
• Application training for supported applications (coordination, scheduling, instruction, preparation)
• Data management and monitoring, including archiving and purging processes where appropriate, monitoring/reviews of data or jobs queues and jobs, preparation and request of data updates outside operational user's security, copying/backup processes.
• Schedule and distribute reports as requested (administration, monitoring/reviews, requesting.)
• Support and maintain application interfaces/integrations as needed.
• Annual/Quarterly software or setup maintenance for supported applications.
• User profile and license audits for assigned systems.
• Review current business processes and make recommendations for process improvement.
• Support project manager and team in configuration, implementing and maintaining of enterprise applications being implemented.
• Assist in researching selected enterprise applications functionality and apply identified information where appropriate.
• Prepare requirements using interviews, document analysis, requirements workshops, business process descriptions, business analysis, tasks, and workflow analysis.
• Project task and analysis work for enhancements and/or issues related to customer and vendor applications.

Minimum Qualifications:

• 1-2 years of business analyst or system administration experience in a software application or system matching up with the typical duties above for skill sets and experience.

Preferred Knowledge/Skills/Abilities:

Below are preferred experiences, knowledge, or skills for the candidate:

• Some experience with the Salesforce application
• Some Business Analysis experience