Support/Hourly - Position - Technology
Job Number
Start Date
Open Date 01/12/2026
Closing Date
ROLE AND PURPOSE: This role will work as a developer and integrator for ServiceNow. Development and programming skills in languages such as AngularJS, JavaScript, AJAX and CSS are essential.
QUALIFICATIONS: Education/Certification: - High School diploma or GED from an accredited institution (required)
- Bachelor's degree from an accredited institution (preferred)
- A combination of relevant industry certifications such as ITIL, ServiceNow System Administrator, CompTIA A+, etc., and two (2) years of experience in an IT-related role (required)\
Experience: - Must have experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) concepts and practices
- Experience as a ServiceNow System Administrator, or at a minimum general experience with application development and system administration (preferred)
- Proficient developing and managing the ServiceNow platform using a variety of developer tools including HTML, CSS, AngularJS, JavaScript, and AJAX
- Experience with Client- and Server-side scripting, UI, form designing, and APIs
- Must have experience using ServiceNow platforms or other similar ITSM systems and processes
- Strong technical troubleshooting, coding, and debugging skills
General:- Must exhibit a personality that demonstrates interpersonal skills to relate well with students, staff, administration, parents, and the community
- Be able to communicate effectively with all stakeholders, both orally and in writing, including principles of English and grammar usage
- Be able to work interactively with customers, staff, and vendors
- Model behavior that aligns with organizational culture and climate expectations
- Demonstrate a positive attitude and the ability to work as a member of a team
- Self-motivated and works effectively under minimal supervision
- Be able to articulate technical issues in a concise manner
- Exercise discretion regarding matters of sensitive or confidential nature
- Exercise proper judgement and creativity in making decisions
- Demonstrate the ability to read and interpret data
- Demonstrate the ability to manage multiple tasks, work with all levels of technical ability and effectively collaborating with all stakeholders as needed
MAJOR RESPONSIBILITIES AND DUTIES: SUPERVISORY DUTIES:PRIMARY DUTIES:- Serve as a developer, designer, and system administrator for the ServiceNow ITSM platform
- Manage user accounts, user groups, and roles within the ServiceNow platform and other integrated systems
- Manage Access Control Lists (ACLs), application menus, and modules to secure access for users in ServiceNow by role
- Serve as a point of contact via phone, email, and messaging for troubleshooting ServiceNow related problems
- Use knowledge, skills, and industry tools to problem solve technology-related issues, perform updates to ServiceNow platform development and production environments as needed
- Design, test, and debug ServiceNow client-side and server-side scripts, manage applications, implement application security, and automate applications
- Maintain and improve on usability, user interface (UI) and design of existing ServiceNow platform.
- Develop and maintain documented system designs, procedures, processes, etc.
- Categorize and prioritize incidents, requests, inquiries, and tasks according to SLA and other IT protocols
- Work with other AISD departments and campus personnel to develop intuitive designs, interfaces, and workflows within the ServiceNow platform as needed
- Create and maintain support documentation within the knowledge base concerning software and systems that support the goals of the department and district
- Participate in system security assessments and audits as needed
ADDITIONAL DUTIES:- Participate in department & district planning to ensure the effective use of all technologies being implemented in the school district
- Perform knowledge transfer sessions with team members as needed
- Participate in appropriate training, in-service and workshop programs, and attend any required meetings
- Protect confidentiality of records and information gained as part of exercising professional duties and use discretion when sharing any such information within legal confines
- Display ethical and professional behavior while working with district personnel, students, parents, and outside agencies associated with the district
- Prepare documentation on applications, system procedures, processes, and best practices for review and distribution to district staff as needed
- Continually look for ways to improve processes and procedures that result in increased efficiency
- Report to supervisor(s) to provide support and recommendations for identified issues, projects, and initiatives
- Occasionally work prolonged and/or irregular hours, with little to no advance notice, in order to ensure/restore department and/or district operations
- Perform other job-related duties as assigned
Occasionally (0-33% of day, 0-32 repetitions)
Frequently (34-66% of day, 33-200 repetitions)
Constantly (67-100% of day, >200+ repetitions)
WORKING/ENVIRONMENTAL CONDITIONS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk; sit; lift, stand, bend, use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, or crouch. The employee must maintain emotional control under stress. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision. The work environment is a standard office setting including standard office equipment (fax, copier, phone, computer, 10-key, etc.). The noise level in the work environment is usually low to moderate.
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
Duty Days 243
Pay Grade Technology 3
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