Global Digital Program Manager CX Platform

Hybrid in Milwaukee, WI, US • Posted 4 days ago • Updated 4 days ago
Contract W2
6 Months
No Travel Required
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Acceptance Testing
  • JIRA
  • Salesforce.com
  • SAP
  • Agile
  • MuleSoft
  • SAFE
  • LATAM

Summary

**NO 3rd Parties or Sponsorship!

 

Global Digital Program Manager (CX Platforms)

Duration: 6 months+ extensions

Location: 2-3 days onsite in Milwaukee, WI

 

About the Role

We’re looking for a Global Digital Program Manager to lead a large-scale Customer Experience (CX) program spanning multiple regions, platforms, and delivery teams.

 

This is a high-impact, program-level role focused on driving alignment, managing dependencies, and ensuring predictable delivery across a complex global portfolio. You’ll work closely with business leaders, product teams, and external partners to keep initiatives on track and delivering value.

 

What You’ll Do

  • Own the end-to-end program plan across multiple workstreams
  • Drive cross-team coordination across product, engineering, regional teams, and vendors
  • Lead quarterly/PI planning and align roadmap priorities with delivery capacity
  • Manage dependencies, risks, and escalations across global teams
  • Oversee vendor and partner delivery to ensure timelines and quality are met
  • Provide clear executive updates on progress, risks, and key decisions
  • Ensure readiness for releases (UAT, cutover, go-live, hypercare)
  • Support and guide Project Managers and Delivery Leads
  • Partner with business teams to drive adoption and value realization

 

What You Bring

  • 10+ years of experience in IT, digital, or transformation programs
  • 3–5+ years leading large, multi-workstream programs
  • Experience working with global, cross-functional teams and external vendors
  • Strong skills in program governance, risk management, and executive reporting
  • Hands-on experience with Agile or hybrid delivery models
  • Familiarity with tools like Jira or Azure DevOps
  • Background supporting digital platforms or enterprise systems

 

Nice to Have

  • Experience with CX, digital commerce, or transformation programs
  • Exposure to Salesforce, MuleSoft, SAP, or similar platforms
  • PMP, SAFe, Scrum, or related certifications
  • Experience working across US and LATAM (Spanish is a plus)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: RTX161032
  • Position Id: 8971452
  • Posted 4 days ago
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