Application Owner

Application Owner - Contract- Doral, FL - $50.00 - $60.00 hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking an Application Owner In Doral, FL.

Job Description

The Gaming Systems Application Owner operates as an individual contributor within the Global Gaming organization and is accountable for the operational ownership of assigned gaming-related applications supporting both shipboard and shoreside environments.

Responsibilities

Serve as the primary, hands-on operational owner and technical subject matter expert for assigned gaming systems and applications used across shipboard and shoreside environments
Oversee day-to-day application operations, including monitoring performance, managing incidents, and coordinating resolution of system issues
Act as the central point of contact between Global Gaming business teams, IT, vendors, compliance and support partners for application-related matters
Partner with IT and vendors to ensure system availability, stability, and compliance with Carnival technology standards and regulatory requirements
Support application enhancements and configuration changes, translating operational needs into clear requirements and validating delivered solutions
Participate in release planning, testing, and deployment coordination to minimize operational disruption
Support shipboard teams by providing functional guidance, troubleshooting assistance, and operational insight related to gaming systems
Maintain application documentation, operational procedures, and knowledge artifacts to support consistent system use and supportability
Assist in vendor management activities, including issue escalation, service reviews, and performance tracking
Requirements & Skills

3-8 years of experience in application support, application ownership, IT operations, or business systems support in a complex, enterprise environment
Experience defining strategy, owning a roadmap, and driving execution
Experience with end-to-end product delivery
Experience supporting enterprise applications in an operational or production environment
Experience working with cross-functional stakeholders including business users, IT teams, and third-party vendors
Proficient in standard business and collaboration tools (e.g., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike.
Strong proficiency with data analysis using SQL and Excel
Ability to travel up to 10% on their ships (needs appropriate documents for international travel)
Bachelor's degree or equivalent combination of education and relevant experience
Exposure to casino management systems, gaming systems, or regulated technology environments is beneficial but not required
Experience supporting 24/7 operational environments (e.g., hospitality, travel, retail, gaming) preferred
Familiarity with incident, problem, and change management practices (ITIL concepts a plus)
Strong understanding of application lifecycle management and production support processes
General knowledge of enterprise technology concepts, including systems integrations, data flows, and infrastructure dependencies
Familiarity with incident, problem, and change management practices (ITIL concepts a plus)
Awareness of security, compliance, and regulatory considerations in operational systems
Understanding of shipboard or remote operations environments and related challenges is a plus
Strong analytical and troubleshooting skills with the ability to assess issues and drive resolution
Ability to translate operational business needs into technical requirements
Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical audiences
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proven ability to work independently as an individual contributor while collaborating across teams
Comfortable working with vendors and external partners to resolve issues and deliver outcomes
Ability to remain calm and effective during system outages or high-impact operational issues
Proficient in standard business and collaboration tools (e.g., ticketing systems, documentation tools, Microsoft Office/365) including ZenDesk, ServiceNow and Wrike.
Strong proficiency with data analysis using SQL and Excel
Bachelor's degree in Information Systems, Computer Science, Business, or a related field or equivalent combination of education and relevant experience
Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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