ServiceNow QA/Test Engineer

Role Overview: We are seeking a detail-oriented ServiceNow QA/Test Engineer to lead the quality assurance and testing efforts for a large-scale public sector ServiceNow platform. This role ensures that all platform enhancements, upgrades, and custom applications are free of defects and compliant with rigorous government security standards.

The successful candidate will be responsible for the end-to-end testing lifecycle, from creating comprehensive test plans to executing automated and manual tests within a FedRAMP-authorized environment.

Key Responsibilities:

• Test Strategy & Planning: Develop and execute comprehensive test strategies, test plans, and test cases tailored for ServiceNow modules (ITSM, ITOM, CSM, etc.).
• Automated Testing (ATF): Design, build, and maintain automated test suites using the ServiceNow Automated Test Framework (ATF) to ensure regression testing is efficient and thorough.
• Functional & Regression Testing: Conduct rigorous manual functional testing of new features and thorough regression testing during platform upgrades and patch cycles.
• Security & Compliance Validation: Verify that all platform configurations adhere to specified security controls and data privacy requirements consistent with FedRAMP standards.
• Defect Management: Identify, document, and track software defects to resolution. Work closely with the Development and Architecture teams to perform root cause analysis.
• User Acceptance Testing (UAT) Support: Assist the Business Analyst in preparing UAT scripts and provide technical support to government stakeholders during the testing phase.
• Performance Testing: Monitor platform performance during load testing to ensure the environment remains responsive under enterprise-scale usage.

Required Qualifications:

• Experience: 4+ years of dedicated Software Quality Assurance experience, with at least 2 years focused specifically on the ServiceNow platform.
• Technical Mastery of ATF: Proven experience implementing and managing the ServiceNow Automated Test Framework (ATF).
• Testing Methodologies: Strong understanding of Agile/Scrum methodologies and the Software Development Life Cycle (SDLC).
• Tools: Experience with defect tracking tools (Jira, ServiceNow Agile/Test Management) and automated testing tools (Selenium, etc., is a plus).
• On-site Commitment: Ability to work onsite in Columbus, OH, 5 days a week.

Preferred Qualifications:

• Public Sector Experience: Prior experience testing systems within a state, local, or federal government framework.
• Security Mindset: Knowledge of accessibility standards (Section 508 compliance) and security testing protocols.
• Certifications: ServiceNow Certified System Administrator (CSA) and/or ISTQB Certified Tester.