Production Support Engineer

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company''s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NO STEM OPT

NTT DATA''s Client is seeking an Intermediate Application / Production Support Engineer to provide end-to-end support for critical business applications, including payment gateway systems. The ideal candidate will have strong technical expertise in SQL, Linux, Windows, and observability tools, along with working knowledge of AWS and ServiceNow.
This role requires proactive incident management, strong problem-solving skills, and collaboration with cross-functional global teams to ensure high availability and performance of applications.

Day-to-Day Job Duties:
Provide L2/L3 production support for enterprise applications and payment systems
Monitor applications using observability tools and proactively identify performance issues
Troubleshoot and resolve P1/P2 incidents within SLA timelines
Perform root cause analysis (RCA) and implement preventive measures
Execute SQL queries for data validation, issue diagnosis, and reporting
Work with Linux/Windows environments for debugging and system-level support
Collaborate with development, infrastructure, and business teams for issue resolution
Manage tickets and workflows using ServiceNow
Support deployment activities, releases, and change management processes
Participate in on-call rotation and incident bridges as needed
Document issues, solutions, and knowledge articles for continuous improvement

Basic Qualifications:
3–5+ years of experience in Application Support / Production Support roles
Strong hands-on experience with:
SQL (querying, troubleshooting, data analysis)
Linux and/or Windows environments
Application monitoring / observability tools (Splunk, Dynatrace, AppDynamics, etc.)
Experience in incident management, RCA, and SLA-driven support environments
Working knowledge of AWS cloud services
Experience using ServiceNow or similar ticketing tools
Strong communication and stakeholder management skills

Nice to Have (Preferred):
Experience in payments or banking domain
Basic understanding of APIs and microservices architecture
Exposure to CI/CD pipelines and release management
Scripting knowledge (Shell, Python)
Experience working in Agile environments

Education:
Bachelor''s degree in Computer Science, Information Technology, or equivalent work experience

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients'' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($55 to $60). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate''s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
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