Judge Group, Inc.
Judge Group, Inc.

IT Support Assocate

Boston, MA, US • Posted 1 day ago • Updated 1 hour ago
Contract Independent
On-site
USD $40.00 - 42.00 per hour
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Job Details

Skills

  • Mergers and Acquisitions
  • Audiovisual
  • Corrective And Preventive Action
  • User Guides
  • Database
  • Technical Support
  • Data Processing
  • Computer Operation
  • Training
  • Production Control
  • Customer Service
  • Computer Hardware
  • Software Development
  • Network Protocols
  • Operating Systems
  • Communication
  • Oracle Linux
  • Insurance
  • Privacy
  • Marketing

Summary

Location: Boston, MA Salary: $40.00 USD Hourly - $42.00 USD Hourly Description:


Location: Boston, MA (Hybrid)

Duration: 2+ Months

Principal Duties and Responsibilities:
  1. Provides faculty, staff, and students basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology
  2. Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
  3. Provides in-person services to community members including device lending
  4. Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
  5. Serves as technical resource to unit; Sets up and submits production jobs and edits and debugs computer output
  6. Develops and tests user documentation
  7. Tests programs and account issues
  8. Maintains, updates, or creates systems, databases and web pages using front-end user-enhanced web tools within prescribed guidelines
  9. Designs and produces moderately complex reports
  10. Assists with complex technical projects
  11. Provides cross-functional support of team members in related IT support groups, and performs other duties as assigned.


Basic Qualifications:
  1. Education: College degree strongly preferred. High school graduate or equivalent with data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred
  2. Skills and Experience: Three to five years of related experience providing customer service in a technological environment. Knowledge of a variety of hardware, software, programming languages, and operation systems.
  3. Basic knowledge of network protocols and some experience with computer applications and operating systems. May be tested on appropriate computer skills as required.


Additional Qualifications:
  1. Excellent written and verbal communication skills
  2. Demonstrated team performance skills and service mindset approach

Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: cxjudgpa
  • Position Id: 1156692
  • Posted 1 day ago

Company Info

About Judge Group, Inc.

The Judge Group, is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better.

Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India. The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications.

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