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IT Technical Aid

Los Angeles, CA, US • Posted 2 days ago • Updated 2 days ago

Contract W2

On-site

USD $20-23/hr

Fitment

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Job Details

Skills

Supervision
Research
System Testing
Information Technology
Video
Cabling
Decision-making
Problem Solving
Conflict Resolution
Writing
Computer Hardware
Communication
Dell
Adobe
Information Systems
Printers
Customer Service
Remote Support
Laptop
Tablet
iPad
iPhone
Multi-factor Authentication
Microsoft Office
SANS
Network+
Technical Direction

Summary

Position Description	The Information Technology (IT) Technical Aid works under the supervision of professional information technology staff to provide basic support services and assistance; perform routine information systems related tasks in a centralized IT organization. The IT Technical Aid will provide support to systems customers and/or to departmental staff for a variety of IT related issues including the identifying, tracking, documenting, researching, and resolving job issues or problem calls, and will follow specific procedures for escalating high priority issues, when required; support IT professionals by performing routine systems testing and production work, including validating user manuals, procedures, and other instructional materials; will work on medium size office grade printers and high speed commercial printers as needed; should be capable of lifting office supplies and equipment of up to twenty pounds; assist in the installation, configuration, maintenance and troubleshooting of information technology devices including personal computers, video display terminals, printers, cabling and other hardware.
Skills Required	The IT Technical Aid will possess knowledge and experience in customer service; decision making; organizational awareness; problem solving; oral communication, speaking and writing; troubleshooting hardware and software issues.
Additional Skills Required	Oral communication skills. Working with different types of customers. Knowledge Dell laptops, Apple iPads, Microsoft Suite and Adobe software.
Experience Required	Two (2) years of highly specialized clerical experience involved in an information systems environment including the use or installation of desktop software and/or operating high-speed commercial printers.
Additional Experience Required	At least 1 year of experience in the following - customer service support; desktop support; diagnosing scanner/printer, laptop, desktop and tablet/ iPad issues; use and setup of iPhone and MFA, and using Microsoft Suite.
Education Required	A high school diploma or equivalent.
Additional Education Required	A+ and Net +

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10203745
Position Id: OOJ - 5124-4128-1789493203
Posted 2 days ago

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