Genesis10 is currently seeking a Productivity Monitoring Engineer for an Onsite position with a Global Financial Institution located in Charlotte, NC; Pennington, NJ; or Plano, TX. This is a 12+ month contract opportunity. This role is responsible for designing, implementing, and improving enterprise monitoring, observability, and operational intelligence for the Microsoft 365 ecosystem. The engineer will serve as the technical lead for monitoring the health, performance, and security of services like Exchange Online, SharePoint Online, Teams, and emerging AI platforms such as Microsoft Copilot. The position involves close partnership with architecture, security, and operations teams to proactively identify service degradation, reduce risk, and enable data-driven platform management.
Responsibilities: - Design and maintain enterprise monitoring solutions for the Microsoft 365 product portfolio including Power Platforms and Copilot
- Develop monitoring standards, service health dashboards, KPI frameworks, and operational runbooks
- Implement proactive alerting for performance, availability, reliability, security, capacity, adoption, and compliance metrics
- Correlate telemetry from multiple monitoring systems to identify emerging service issues before user impact occurs
- Create executive, operational, and engineering dashboards that provide actionable insights into platform health and risk
- Lead monitoring and triage activities for high-severity incidents and service degradations
- Establish automated detection and configuration drift monitoring
- Develop dashboards and reporting supporting Copilot governance, operational effectiveness, and Responsible AI (RAI) monitoring initiatives
- Integrate monitoring platforms with enterprise tooling such as Splunk, Microsoft Sentinel, Azure Log Analytics, KSQL and other monitoring technology
Requirements: - Bachelor's degree in information technology, Computer Science, Engineering, Cybersecurity, or related discipline (or equivalent experience)
- 5+ years of experience administering or supporting Microsoft 365 enterprise services
- 3+ years of experience designing or operating enterprise monitoring platforms
- Experience supporting mission-critical cloud platforms in a regulated enterprise environment
- Experience with Microsoft 365 administration and operational support
- Experience with enterprise monitoring solutions such as Splunk, Microsoft Sentinel, Azure Log Analytics; including integration using PowerShell, Microsoft Graph API, REST APIs, KQL, and monitoring/alerting frameworks
- Strong technical knowledge of Microsoft 365, Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, Power Platform, Power BI, Microsoft Purview, Microsoft 365 Copilot, and Copilot Studio
- Excellent oral and written communication and ability to communicate at all organizational levels
- Self-motivated, confident, and reliable
- Willing to work in a team-oriented environment with global team members
- Problem solver with root cause analysis skills
- Ability to document installation procedures, Standard Operating Procedures (SOP), etc
- Experience with ITSM Remedy or other ITSM tools
Desired skills: - Experience supporting large-scale Microsoft 365 environments
- Experience with AI governance programs
- Experience with Copilot deployments
- Experience with Power Platform Centers of Excellence
- Experience in highly regulated financial services environments
Pay range: $78.04 - $86.04 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
