Title: Business Support Specialist - ONSITE
Location: Vienna VA
Duration: 6 months (potential to extend)
Compensation: $19.00/hr
Work Requirements: US Citizen or GC Holders
Business Support Specialist
Job Description:
As a Business Support Specialist, the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish. The role requires a strong understanding of how NFCU real estate lending systems function and work together, along with being familiar with the home buying process, refinancing process, and equity process.
Applicant must have strong communication skills, writing skills, and troubleshooting skills. Basic SQL queries are used and sometimes require updates, so the applicant will need to be familiar with SQL.
The role will entail troubleshooting complex tickets related to mortgage and equity. The candidate is expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot. This role will collaborate with various other teams, vendors, internal team members, and leadership.
During system outages or degradations, the Business Support Specialist must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred, while also sending mass communications to the business to keep partners informed.
The job requires weekends and off-hours on a rotation schedule for Saturday coverage and weekend system validations.
Qualifications
• Ability to work independently and in a team environment
• Entry-level knowledge of real estate systems and processes
• Advanced research, analytical, and problem-solving skills
• Advanced skill applying research and interpretation of findings to respond to requests for information
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Advanced skill navigating multiple screens and PC applications and adapting to new technologies
• Advanced verbal and written communication skills
• Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need
Responsibilities
• Receive escalated, moderately complex and/or urgent inquiries related to member accounts, General Ledger accounts, or Navy Federal systems, policies, and procedures
• Research and respond to branch and member-impacting escalated situations, moderately complex account errors, and system issues under supervision
• Assist with comprehensive testing and implementation of enhancements to existing software and new systems
• Analyze, research, and resolve problems and discrepancies related to member accounts/loans
• Ensure software/systems meet regulatory and procedural requirements
• Develop and recommend enhancements to improve operational processes and procedures
• Identify and detect errors/omissions; resolve or arrange for the resolution
• Participate in cross-organizational task groups concerning new automated systems, products, and/or services
• Perform research for process improvements
• Recommend corrective action when discrepancies occur
• Test and implement software and/or processes
• Work with other business units to resolve systems and equipment issues
• Perform other duties as assigned
• The number of days reporting onsite will ultimately be determined by the employee’s leadership and business unit needs
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay
- 401(k) retirement plan
- …and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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