DUTIES AND RESPONSIBILITES:
• Responsible for elicitation, analysis, and documentation of business requirements.
• Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
• Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
• Documents current business processes and models to define requirements and/or gaps.
• Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
• Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
• Evaluate the impact of potential software and process changes on the organization.
• Develop and facilitate groups as necessary in pursuit of eliciting and defining requirements.
• Assist in the creation of the business case documentation.
• Understanding of architectural consistency and usability standards.
• Defines and develops user test cases and validates test results during testing.
• Executes unit and functional test cases.
• May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
• Plays a third level support role by helping to troubleshoot and resolve issues with production systems.
• Participates in associate meetings and communicates any concerns to management.
QUALIFICATIONS AND REQUIREMENTS:
• Bachelor’s degree in computer science, Information Systems, Business, or another related field or equivalent work experience.
• Proven experience leading data migration requirements from legacy systems into a new ERP (Sage X3) environment
• Strong hands-on expertise in requirements elicitation, documentation, and management, with emphasis on data mapping, transformation rules, and validation
• Deep understanding of data structures, data quality, and migration best practices, with the ability to identify gaps and risks early
• Self-driven and accountable professional with strong stakeholder management and communication skills, able to drive outcomes with minimal oversight
• Working knowledge of Confluence and JIRA.
• Experience in any of the following business areas is desired: Sales operations, order entry, accounting, finance, procurement, warehouse operations, order management, and order fulfillment.
• Minimum of 3-5 years’ business analysis or systems analysis experience is preferred.
• Bonus: Sage X3 experience (ERP).
Associate is expected to operate at a proficient level across the following areas of technical knowledge and skill:
• Ability to organize and prioritize work.
• Detail oriented, proactive, creative, and efficient
• Intermediate level abilities in Excel, Outlook, PowerPoint, Visio, and Word
• Familiarity with application integration methods to include understanding of data mapping process.
• Ability to effectively work both independently and collaboratively in a team environment
• Ability to work on simultaneous and complex projects, with domain expertise in at least one business area.
• Expertise in ERP solution selection and implementation is a plus
• Ability to communicate effectively to both technical and non-technical audiences in written and non-written format
• Ability to work with all levels of associates
• Ability to work with minimal supervision in a very dynamic environment
• Ability to learn new systems and tools
• Knowledge of software development life cycle methodologies, processes, and procedures.
• Active listener
• Effective in a variety of formal/informal presentation settings: one-on-one, small, and large groups.
Job Title: Fault Monitoring Architect and Engineer
Location: Houston/Dallas, TX
Duration: 6+ Months
Job Description
The role of the Fault Monitoring Engineer is to provide engineering services to support the evolution of the Fault Monitoring toolset. The work is always in alignment to the current and approved architectural, roadmaps, technology standards and templates, governance and change management policies set forth by the firm.
Following established written procedures, guidelines and techniques, develops, enhances, tests, supports, maintains, and debugs software applications that support business units or support functions. Individual contributor role; fully competent to work under general direction on the most complex projects, often on multiple phases, and seeks guidance and direction from more senior associates or manager, as needed. Working knowledge of business or function for which application is designed. Often responsible for the completion of a phase of a project.
Responsibilities
- Managing Unix OS and Hardware comprised of various Operating Systems. Should be able to handle the Production Changes with necessary stakeholders involved.
- Conduct new product research related to fault monitoring.
- Build, test and maintain the Network Fault Monitoring systems and build self-healing automation with engineering teams, write test plans, execute tests and document results in Network tools and Engineering space.
- Interact with users and stakeholders to build requirements and deliver working solutions.
- Certify new product models/version and obtain their approval for use at the bank from all governance processes
- Assist with Audit deliverables for Network Toolset
- Work with Vendors to enhance their respective tools to meet new customer/security requirements
- Refresh/Upgrade existing toolset as it becomes EOL/EOS or Not-Permitted within the bank.
- Develop integrations for the various Network Tools
- Lead Disaster Recovery exercises for various Network Tools
- Provide Break-Fix Support for Network Toolset
Required Skills
- Strong knowledge of system and networking concepts
- Minimum 5+ years of experience in IBM Netcool Operations Insight & AIOPS platform
- Experience in deploying Netcool Omnibus, Netcool Impact, Network Manager, Probes, Gateways, Cognos Analytics in high-availability environments.
- Experience in deploying topology manager, Runbook automation, and CNEA components in the RedHat OpenShift container platform.
- Experience deploying various probes and gateways in a high-availability environment
- Experience in developing probe custom rules.
- Configuration of Network discovery across multi-region environment
- Configuration of custom AOC files & custom network views
- Experience in designing and developing Cognos custom reports
- Experience in developing Netcool Impact custom policies and object server triggers to integrate with 3rd party systems
- Strong hands on with respect to Syslog, MTTrapd and MessageBus probes, JDBC, XML gateway
- Configuration of SevOne network discovery
- Configuration of SevOne poll policies
- Experience in SevOne object grouping concepts
- Experience on building Runbook Automations
Desired Skills
- Bachelor’s degree in engineering, computer science, related field and or technical training.
- Prior Experience with SevOne Network Performance Management building maps/links highly preferred
- Functional knowledge of Network components such as switches, routers, firewalls, proxies, load balancers etc. Understanding of inter-dependencies of various network components
- Self-starter, self-directed and shows initiative.
- Focused on execution, delivery, and commitment to dates.
- Skills in Scripting desired; Python, Ansible, Shell, JavaScript
- Familiarity with the Software Development Life Cycle (SDLC) process and Agile Project delivery
- Sound engineering foundation with network and systems troubleshooting skills.
- Linux/Unix/Windows server administration
- Working knowledge of Active Directory
- Can tie strategy and actions to business impact and results.
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally.
- Organized and detail oriented; must have a strong technical acumen
- Ability to partner with others for the good of the initiative
- Experience in various Fault Monitoring tooling vendors including but not limited to IBM, SevONE, MicroFocus, SPLUNK, as well as equipment manufacturers such as Cisco, Aruba, Cloudgenix, Fortinet.
- Financial services (Insurance, Banking, Investment banking) is a plus.
Education
- B.S. degree in Computer Science, Engineering, Business, or equivalent preferred
- Excellent oral and written communication. – Must be able to communicate at all organizational levels
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