Technical support with Min 10yrs of strong focus on Windows 11 (Webcam Interview)(HYBRID_only Local to DMV Area)

Washington, DC, US • Posted 1 day ago • Updated 1 hour ago

Full Time

On-site

$DOE

NextGen Solutions Corporation

Fitment

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Job Details

Skills

ServiceNow
Help Desk Support
Ivanti
ZenDesk
Windows operating system
iOS devices
or BMC Helix

Summary

We are looking for Windows 11 Upgrade Tech (Min 5+ years of exp) HYBRID (Webcam Interviews)

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 7-19 Months +

Location: Washington DC 20024

Immediate interviews Webcam Interviews ONLY

A014 - Windows 11 Upgrade Tech
Hybrid position that will require regular on-site reporting.

Short-term engagement that's expected to last 7-8 months.

Job Overview

Technician with a strong background in Windows 11 to assist with the upgrade of operating systems from Windows 10 to Windows 11 across our organization. This role involves assessing current systems, performing upgrades, troubleshooting any issues, and ensuring a smooth transition for all users.

Key Responsibilities

System Assessment
- Evaluate existing hardware and software for Windows 11 compatibility.
- Prepare inventory reports of all devices requiring upgrades.
Upgrade Process
- Execute the upgrade process for Windows 10 to Windows 11 on designated systems.
- Ensure the backup of all critical data and settings before proceeding with the upgrade.
- Install and configure Windows 11, ensuring all features and functionalities are operational.
Software Installation
- Install necessary software applications and post-upgrade tools.
- Ensure compatibility of third-party applications with Windows 11.
User Support
- Provide expert technical support and guidance to users during and after the upgrade process.
- Create user accounts and manage permissions on Windows 11 as needed.
Troubleshooting
- Resolve complex issues related to the upgrade process, including hardware, software, and network problems.
- Document all troubleshooting steps and solutions for future reference.
Training & Documentation
- Assist in training users on the new features and functionalities of Windows 11.
- Develop and update training materials and user guides tailored to user needs.
Final Reporting
- Compile and submit a report on the upgrade process, user feedback, and any issues encountered.
- Recommend improvements based on observed challenges and user experiences.

Qualifications

Educational Background
- Associate's degree in computer science, Information Technology, or related field preferred.
- CompTIA A+
- CompTIA Network+

Experience
- Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11.
- Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations.
Technical Skills
- In-depth understanding of Windows 11, including system architecture, features, and functions.
- Familiarity with troubleshooting hardware and software issues specific to Windows 11.
- Knowledge of Microsoft Office Suite and related software.
Soft Skills
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.

Work Environment

This role may require occasional lifting and moving of hardware equipment.
May involve working in various office locations within the organization.
Onsite at least three days, but possibly five days

Required/Desired Skills

Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes	Required / Desired	Amount	of Experience
Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;	Required	5	Years
Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management;	Required	5	Years
Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;	Required	5	Years
Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.	Required	5	Years
ITIL v4 Foundation	Required	0
CompTIA A+	Required	0
Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick;	Desired	0
Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.	Desired	0

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91166778
Position Id: 2026-9158
Posted 1 day ago

Company Info

About NextGen Solutions Corporation

NextGen Solutions has the experience to manage your growth well to ensure that all customers receive the highest level of service possible. Our strength lies in the careful selection of network consultants, expert technical skills, and dedicated customer service. We ensure our consultants have both of these essential attributes. We strive to always do what is right for the client and the employee. When these two core beliefs are combined, the end result is a collaborative work environment and a satisfied customer base.

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