Program Manager

Req ID: 40207

Summary

Program Manager

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

The Program Manager (PM) serves as the single accountable authority for contract performance and is the primary point of contact with the Pension Benefit Guaranty Corporation (PBGC) Contracting Officer (CO) and Contracting Officers Representative (COR). The PM is responsible for endtoend oversight, performance management, reporting, and risk identification, ensuring all services are delivered in accordance with the Performance Work Statement (PWS), Quality Control Plan (QCP), and PBrequirements.

The PM provides executivelevel operational insight by interpreting data from PBGCapproved systems (e.g., ServiceNow) and leveraging reporting tools and dashboards to support decisionmaking, trend analysis, and performance management.

• This role does not perform system configuration, custom development, integrations, or licensing activities. Technical implementation beyond reporting and interpretation is subject to a separate scope and funding.

Responsibilities

Program Management & Oversight

• Serve as the primary contractual and operational point of contact with PBGC.
• Maintain accountability for performance across all functional areas.
• Ensure compliance with all PWS requirements, SLAs/AQLs, and reporting obligations.
• Lead implementation and maintenance of the Quality Control Plan (QCP).
• Proactively identify risks, workload pressures, and emerging issues and escalate as required.

Reporting & Performance Insight

• Review, analyze, and consolidate operational data into monthly, quarterly, and annual performance reports.
• Interpret trends, anomalies, and risks using PBGCapproved data sources and reporting tools.
• Leverage ServiceNow reports and dashboards, and interpret dashboard visualizations (e.g., Power BI concepts) to support:
• SLA monitoring
• Workload and trend analysis
• Executivelevel operational insight
• Translate data and dashboard outputs into clear, decisionready narratives for PBleadership.

System & Tool Collaboration (NonTechnical)

• Collaborate with Articus Solution Architects and PBstakeholders to:
• Validate SLA and reporting requirements
• Review dashboard concepts or prototypes
• Confirm alignment between operational needs and available system capabilities
• Serve as the business owner for reporting requirements, while not performing system configuration, development, or integration activities.

Governance & Risk Management

• Maintain continuous awareness of staffing adequacy, service continuity, and compliance risk.
• Ensure issues are addressed proactively without waiting for Government direction.
• Support audits, data calls, and COR inquiries with accurate, traceable information.
• Other duties as assigned

Qualifications

• Bachelors degree (Business, Management, Public Administration, Information Systems, or related field preferred).
• 4+ years of relevant experience can be used in lieu of degree
• 7+ years of federal contract program management experience to include:
• Demonstrated experience managing FirmFixedPrice (FFP) federal services contracts.
• Experience interpreting operational data and performance metrics to support executive reporting.
• Working familiarity with ServiceNow reporting and/or dashboard visualizations (e.g., Power BI) sufficient to interpret, validate, and communicate performance information.
• Public Trust clearance/Willingness and ability to comply with PBfitness determination requirements, background checks, and required training.

Preferred Qualifications:

• Project Management Professional (PMP) certification preferred

Knowledge, Skills and Abilities:

• Strong written and verbal communication skills, including the ability to translate data into executivelevel insights.
• Knowledge of Federal program management and performancebased Firm Fixed Price (FFP) services contracts, including PWS, QCP, SLAs/AQLs, QASPs, and Federal reporting requirements
• Skill in serving as the single accountable authority and primary Government point of contact, analyzing operational data, interpreting ServiceNow or comparable dashboards (e.g., Power BI concepts), and translating performance metrics into clear, executivelevel, decisionready insights; skill in implementing quality control processes, managing performance and risk escalation, and producing accurate monthly, quarterly, and annual reports
• Ability to maintain endtoend accountability across multiple functional areas, exercise independent judgment, proactively resolve issues, support audits and COR inquiries with traceable data, and effectively prioritize competing demands in a highvisibility Federal environment.

How youll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOSs culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenegas impact on the world.

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Estimated Salary/Wage

USD $140,000.00/Yr. Up to USD $150,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program