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Help Desk Specialist II - 505754

Patterson, OH, US • Posted 2 days ago • Updated 6 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk
Adobe AIR
Information Management
Continuous Improvement
Information Systems
Research
Technical Support
Laptop
Tablet
Microsoft Windows
Operating Systems
Problem Solving
Conflict Resolution
BMC Remedy
ServiceNow
Windows PowerShell
Linux
OS X
Active Directory
DRA
DoD
Security Clearance
Security+
PPO
Insurance
Professional Development
ATL

Summary

Delaware Nation Industries provides organizational support to the Air Force Research Laboratory (AFRL) at Wright-Patterson Air Force Base, Ohio. In this role, DNI helps maintain an effective information management framework that supports the timely deployment, reliable operation, and continuous improvement of information systems critical to AFRL's research mission.

Responsibilities:

Provides end-user support of Windows desktops, laptops, and tablets.

Supports standard user applications.

Installs and configures Windows OS images, applications, and system tools.

Troubleshoots general IT system issues.

Deploys IT components to user locations.

General Windows desktop operating system support and troubleshooting.

Strong problem-solving skills.

Support ticketing/queue system use (Remedy, ServiceNow, etc.)

Knowledge of CMD and/or PowerShell

Optional/Nice to Have:

Linux and/or MacOS experience a plus.
Active Directory/DRA experience a plus.
DoD IT experience a plus.

Requirements

2-4 years of relevant experience.
Active Secret clearance (or higher).
Active Security+ (or 8570 equivalent).

Benefits

Benefits Include:

Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
Matching 401K
Short- and Long-Term Disability
Pet Insurance
Professional Development/Education Reimbursement
Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91088518
Position Id: a4054947142c5d3b8f0516cecfe8319
Posted 2 days ago

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