Knoxville, TN
Workplace Type: Hybrid
Employment Type: Hourly
Discover a more connected careerWe are looking for technically skilled candidates with good problem-solving abilities for the position of Sr Specialist IT Onsite Support. The duties include being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other duties. Work can also occasionally include installation of network and camera cabling, installing wired/wireless networks, security camera systems, phone systems, and door access systems. This is an hourly position, eligible for overtime.
Connecting you to great benefits- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll do Serves as the first point of escalation for more complex IT support issues.
Provides friendly, courteous, and quality systems support to all users
Responds to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems
Troubleshoots, analyzes, resolves, tracks, escalates and accurately documents various technical problems
Documents customer requests in call tracking system, routes problems as required and documents clear and detailed resolution notes for all incidents / problems being closed.
Completes warranty repairs work as necessary
Refers major hardware or software problems or defective products to vendors
Suggests improvements to current processes to improve productivity
Uses asset database to manage the location of assets
Follows standard IT Support procedures
Stays current with system information, changes and updates.
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What you'll need- To be 18 years of age or older
- Authorization to work in the United States for this company
- One year of relevant work experience
- Strong knowledge of Windows OS troubleshooting/installing printer drivers/etc
- Basic knowledge of networks/topography. Basic knowledge of network gear and setting up remote networks/VPNs
- Basic knowledge of troubleshooting tablets/remote devices/phones.
- Basic hardware knowledge (replacing parts/etc)
- Knowledge of imaging and deploying various mobile assets.
- Ability to set up offices (ISPs/cabling)
- Able to support field employees (good communication and analytical skills).
- Use of remote tools to troubleshoot.
- Installation and training on new hardware/software.
- Willing to travel to various work sites.
- Must have valid drivers license and acceptable driving record.
Why grow your career with usYour career here is more than just a job - it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.
Building stronger solutions together Our company is an equal-opportunity employer - we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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