Desktop Support / IT Support role in California - 100% Remote

Remote • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Independent
12 Months
No Travel Required
Remote
Depends on Experience
Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

  • Asset Management
  • Laptop
  • SLA
  • Technical Support
  • Software Troubleshooting

Summary

Must-Have Skills

  • Tier I & Tier II IT Support experience
  • Hardware and Software Troubleshooting (installation, deployment, repair, maintenance)
  • Desktop/Laptop Support in enterprise environments
  • Experience with ticketing systems and incident management
  • Strong customer service and end-user support skills
  • Experience maintaining asset management and inventory records

Important Responsibilities

  • Support IT projects such as system upgrades, application rollouts, and infrastructure changes
  • Install, configure, and maintain desktops, laptops, peripherals, and software
  • Document incidents, resolutions, and asset information accurately
  • Perform proactive system maintenance and health checks
  • Meet SLA response and resolution targets
  • Escalate and coordinate issues with higher-level IT teams
  • Assist with Root Cause Analysis (RCA) and problem prevention

Preferred Experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10451163
  • Position Id: 9007755
  • Posted 3 hours ago
Contact the job poster
PR

Pratap Rana

Recruiter @ Innovative IT Solutions Inc
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