We are seeking a detail-oriented and analytical Business Analyst (BA) with a strong technical background and experience in business requirements gathering, functional documentation, process modeling, and stakeholder management. The ideal candidate will act as a liaison between business stakeholders, clients, and development teams to ensure business requirements are clearly understood, documented, and translated into effective technical solutions.
Experience in the Property & Casualty (P&C) insurance domain is highly desirable, particularly with Policy Administration Systems (PAS), legacy billing systems, and claims management applications. Familiarity with Insurity is a plus.
Key Responsibilities
Business Requirements & Functional Documentation
- Gather, analyze, and validate detailed business and functional requirements.
- Create and maintain Business Requirements Documents (BRDs), Functional Requirements Specifications (FRSs), user stories, product backlogs, and other project documentation.
- Document business rules, system functionality, data migration requirements, and application workflows.
- Develop use case diagrams, business flow diagrams, process models, data flow diagrams, activity diagrams, and wireframes using MS Visio and other relevant tools.
- Create and validate current-state and future-state business process documentation.
- Research and document existing and future screen designs and business logic for legacy claims systems.
Stakeholder Management & Solution Design
- Understand client stakeholder needs and facilitate discussions to resolve conflicting requirements.
- Serve as the primary interface between business stakeholders, clients, and development teams.
- Facilitate design sessions with implementation teams to define appropriate business and technical solutions.
- Help stakeholders understand future-state processes and the changes required to support business objectives.
- Build strong relationships with stakeholders and adapt to client-specific processes and working practices.
Application & System Analysis
- Investigate business requirements, operational challenges, and opportunities for process improvement.
- Analyze legacy system integrations involving billing, policy administration, accounting, and account management systems.
- Work with technical teams to understand product architecture and translate business requirements into functional specifications.
- Support end-to-end enterprise implementation projects throughout the development lifecycle.
- Identify appropriate business and technology solutions that align with client requirements.
Agile Development, Testing & Implementation
- Participate in the Agile Software Development Lifecycle (SDLC), including requirements analysis, design, development, testing, and implementation.
- Coordinate with internal business partners and IT teams to review and approve requirements documentation.
- Assist in developing test scenarios, test cases, and acceptance criteria.
- Conduct internal quality reviews and coordinate User Acceptance Testing (UAT) with client stakeholders.
- Support end-to-end implementation activities and ensure delivered solutions meet documented requirements.
- Create training materials and conduct training sessions for client stakeholders.
Client Communication & Reporting
- Provide regular project status updates to stakeholders.
- Conduct application demonstrations for clients and senior leadership, including C-level executives, when required.
- Communicate business requirements, functional specifications, and technical concepts clearly to technical and non-technical audiences.
Required Qualifications
- Technical background with a basic understanding of product architecture and system functionality.
- Experience in business analysis, requirements gathering, functional documentation, and process modeling.
- Knowledge of the Agile Software Development Lifecycle and Waterfall methodologies.
- Experience preparing BRDs, FRSs, use cases, process flows, data flows, and other functional documentation.
- Strong analytical, critical-thinking, and problem-solving skills.
- Excellent verbal and written communication skills.
- Strong stakeholder management, relationship-building, and collaboration skills.
- Ability to work independently and effectively with cross-functional teams.
- Excellent organizational skills, attention to detail, and time-management abilities.
- Willingness to learn, accept constructive feedback, and adapt to changing client requirements.
- Strong listening skills, patience, flexibility, and a proactive approach to problem-solving.
- Ability to identify process improvement opportunities and maintain a broader business perspective.
Highly Desirable Qualifications
- Experience in the Property & Casualty (P&C) insurance domain.
- Experience with Policy Administration Systems (PAS) and insurance claims or billing applications.
- Hands-on experience creating, analyzing, and validating detailed functional specifications.
- Experience in end-to-end enterprise software implementation projects.
- Proficiency in MS Visio for process modeling, workflow diagrams, and system documentation.
- Experience with data migration rules, business rules, wireframes, and system design documentation.
- Experience facilitating solution design sessions between clients and implementation teams.
- Experience conducting UAT, quality reviews, client training, and stakeholder workshops.
Good to Have
- Experience working with Insurity products or solutions.
- Knowledge of Policy Administration Systems and insurance policy lifecycle processes.
- Experience presenting application demonstrations and status reports to clients and senior executives.
- Familiarity with legacy system integrations and modernization initiatives.
Key Skills
- Business Requirements Gathering & Analysis
- Business and Functional Requirements Documentation
- Property & Casualty (P&C) Insurance
- Policy Administration Systems (PAS)
- Legacy Billing and Claims Systems
- Agile SDLC & Waterfall Methodologies
- Business Process Modeling & Process Improvement
- Use Cases, User Stories & Functional Specifications
- MS Visio & Workflow Documentation
- UAT, Test Scenarios & Quality Reviews
- Stakeholder Management & Client Communication
- System Integration Analysis
- Enterprise Implementation & Change Support
