Network Operation Technician (Optical DWDM, Dark Fiber, Alaram Monitoring , Ticketing, Circuit design System)

Location : USA -Remote
Type of Job : Contract : 12 Months
Experience : 10+ Years

Skills:
Understanding of Optical DWDM Transport Equipment (Infinera DTNx, Alcatel/Nokia 1830, Ciena 6500, and/or Waveserver)
Experience supporting Dark Fiber, Waves, MPLS, DIA, IPVPN
Raman Amps
Alarm Monitoring Systems (i.e. RFM, Solarwinds)
Ability to follow processes in ticketing platform (Remedy, ServiceNow)
Understanding of circuit designs and inventory systems (XLRs, DLRs, CLRs)
Troubleshooting technology solutions

Responsibilities:
-Support Network Operations Center and Repair activities for Professional Services customers.
-Solve problems on Lumen and customer owned hardware, transport, and software devices.
-Use various tools to diagnose, develop and coordinate fix activities.
-Provide high quality communication to customers via Ticket System, Phone, Email, and IM/Chat.
-Use technical knowledge to troubleshoot, escalate, and resolve the issues.
-Work multiple activities while prioritizing tasks based on urgency and impact.
-Managed time efficiently and documented all actions in the ticket system.