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ServiceNow Platform Architect

Durant, OK, US • Posted 7 days ago • Updated 2 hours ago

Full Time

On-site

USD 95.00 per hour

Fitment

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Job Details

Skills

Proposal Writing
IT Architecture
Service Design
Version Control
Customization
Cadence
Scalability
Usability
Asset Management
Portfolio Management
SPM
Data Governance
Lifecycle Management
Evaluation
Licensing
Data Quality
Leadership
Build Vs Buy
ACL
Regulatory Compliance
Security Policy
Auditing
Information Security
Hardening
Mentorship
Code Review
Documentation
Accountability
Configuration Management Database
IT Operations
Software Asset Management
Normalization
Computer Hardware
Workflow
Integration Architecture
SOAP
JavaScript
API
Design Review
Scripting
FOCUS
Release Management
Artificial Intelligence
ServiceNow
Generative Artificial Intelligence (AI)
IT Service Management
Service Delivery
Roadmaps
Management
Supervision
Estimating

Proposal Writing
IT Architecture
Service Design
Version Control
Customization
Cadence
Scalability
Usability
Asset Management
Portfolio Management
SPM
Data Governance
Lifecycle Management
Evaluation
Licensing
Data Quality
Leadership
Build Vs Buy
ACL
Regulatory Compliance
Security Policy
Auditing
Information Security
Hardening
Mentorship
Code Review
Documentation
Accountability
Configuration Management Database
IT Operations
Software Asset Management
Normalization
Computer Hardware
Workflow
Integration Architecture
SOAP
JavaScript
API
Design Review
Scripting
FOCUS
Release Management
Artificial Intelligence
ServiceNow
Generative Artificial Intelligence (AI)
IT Service Management
Service Delivery
Roadmaps
Management
Supervision
Estimating

Summary

Job Description

Position SummaryWe are seeking a senior ServiceNow Platform Architect to serve as the technical owner of our ServiceNow platform. This role is responsible for the architectural integrity, scalability, security posture, and long-term health of the platform - from go-live stabilization through post-go-live roadmap execution.
The Platform Architect will define and enforce technical standards, govern configuration and customization decisions, guide a small in-house platform team, and serve as the senior technical voice in platform governance. The right candidate is equally comfortable reviewing an update set, challenging a design proposal, and explaining architectural risk to senior leadership.
Key ResponsibilitiesPlatform Architecture & Governance

Own the end-to-end technical architecture of a single ServiceNow instance serving three lines of business, and support of shared service design.
Establish and enforce platform development standards: scoped application strategy, update set / source control discipline, configuration-over-customization principles, and technical debt controls.
Define instance strategy (sub-production environments, clone schedules, release pipeline) and own upgrade strategy, release readiness assessment, and upgrade planning aligned to ServiceNow's N-1 support policy and release cadence.
Serve as the senior technical authority in platform governance bodies; review and approve or reject design proposals from internal teams and implementation partners.
Conduct periodic instance health assessments (performance, security, scalability, usability, upgradability) and drive remediation of findings.

Module Scope & Delivery

Provide architectural oversight across the licensed portfolio: ITSM Pro (Incident, Change, Problem, Request/Catalog), CMDB with ITOM Discovery, Hardware Asset Management Pro (HAM Pro) and Software Asset Management Pro (SAM Pro), Strategic Portfolio Management (SPM), and Integration Hub (Starter tier).
Own CMDB architecture, including CSDM alignment, Identification and Reconciliation Engine (IRE) configuration, data source precedence, CMDB governance standards, data ownership models, and ongoing data quality management.
Experience supporting, implementing, or providing architectural oversight for Strategic Portfolio Management (SPM) is preferred.
Establish platform data governance standards, including data quality measurements, stewardship expectations, lifecycle management, and remediation processes for critical platform data.
Design and govern integrations via Integration Hub (Starter tier) and REST APIs, including monitoring/alerting integrations (e.g., PagerDuty), with attention to Starter-tier flow and transaction limits, spoke availability, and the licensing case for a Pro/Enterprise upgrade if integration demand outgrows it.

AI & Automation Strategy

Develop the platform's AI readiness roadmap, including evaluation of Now Assist and agentic AI capabilities (e.g., AI Agents, Now Assist Skill Kit) against business value, data readiness, and licensing posture.
Establish governance guardrails for AI-driven automation before enablement: data quality prerequisites, security review, human-in-the-loop standards, and measurable success criteria.
Advise leadership on AI entitlement gaps and the build/buy/wait tradeoffs of emerging ServiceNow AI capabilities.

Security & Compliance

Own the platform security posture: ACL architecture, role design, instance hardening, scoped app permissions, and vulnerability response. (including timely assessment of ServiceNow security advisories).
Ensure platform compliance with organizational security policy and audit requirements; partner with InfoSec on instance hardening, access reviews and integration security.

Team Enablement & Vendor Oversight

Mentor and technically lead a small in-house platform team (developer, admin), raising team capability through code review, pairing, and standards documentation.
Provide technical oversight of implementation partners: validate estimates, review deliverables, and hold vendors accountable to architectural standards.
Partner with the Sr. Manager, Service Delivery Products on demand intake, roadmap sequencing, and translating business demand into sound technical delivery.
Provide effort and complexity estimates for internally-scoped work to support the Sr. Manager, Service Delivery Products in roadmap planning and prioritization - distinct from validating implementation-partner estimates, which is a separate responsibility above.

Required Qualifications

7+ years of hands-on ServiceNow experience, with at least 3+ years in architect or platform owner capacity on an enterprise instance.
ServiceNow Certified System Administrator (CSA) required. Candidates must also hold at least one advanced ServiceNow certification, such as Certified Application Developer (CAD) or a Certified Implementation Specialist (CIS) certification in ITSM, Discovery, HAM, SAM, or Data Foundations (CMDB/CSDM). ServiceNow Certified Technical Architect (CTA) is strongly preferred. Demonstrated experience architecting and governing enterprise ServiceNow platforms is valued more highly than certification count.
Deep expertise in CMDB architecture, CSDM, IRE, and ITOM Discovery design.

Hands-on architectural experience with SAM Pro and HAM Pro, including software normalization and reconciliation, entitlement management, and hardware lifecycle workflows.
Strong integration architecture experience with Integration Hub, REST/SOAP APIs, and MID Server topology.
Working proficiency in JavaScript/GlideScript and the Glide API sufficient to conduct meaningful code and design reviews (hands-on scripting is a plus, not a requirement, given the architecture/governance focus of this role).
Working knowledge of ServiceNow release management, upgrade planning, and the N-1 support policy.
Proven ability to communicate architectural risk and tradeoffs to non-technical executives, and to hold ground constructively under stakeholder pressure.

Preferred Qualifications

Hands-on experience evaluating or implementing Now Assist, AI Agents, or other ServiceNow GenAI capabilities.
Experience standing up platform governance in an organization with low ITSM process maturity.
Familiarity with HR Service Delivery (HRSD) implementation patterns. HRSD is not currently licensed but is a candidate for future roadmap expansion.
Experience supervising implementation partners and validating vendor estimates and deliverables.

Meet Your Recruiter

Hailey Pacha

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: bravo
Position Id: 5d3c32e521c9305242634eff34cb72f8
Posted 7 days ago

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