Position Overview
Our Client is seeking a Senior Quadient Inspire Engineer with a strong IT and software engineering background to join our Customer Communications Management (CCM) team. This role focuses on customer communication generation, not just document creation.
The candidate has deep, hands-on experience using the Quadient Inspire platform to generate and orchestrate multi-channel customer communications, including documents, emails, reports, and other outbound customer-facing outputs. This role supports high-volume, enterprise communications and requires experience delivering compliant, accessible, and production-grade outputs across multiple formats.
This is a senior engineering role, not a template-only or design-focused position.
Skills/Experience:Key Responsibilities
• Architect, design, develop, and maintain enterprise-scale customer communication solutions using the Quadient Inspire platform
o Build and support multi-channel customer communications, including:
o Printed and digital documents
o Customer emails
o Reports and other system-generated outputs
• Generate and support outputs in multiple industry-standard formats, including: PDF and AFP
• Ensure all customer communications meet ADA accessibility and compliance requirements
• Implement data-driven, reusable communication components using Quadient Inspire modules:
o Inspire Designer
o Inspire Automation / Scalar
o Inspire Interactive
o Content Manager
o Approve Workflow
• Integrate Quadient Inspire with upstream and downstream systems using REST and SOAP APIs
• Partner with business and IT stakeholders to define communication requirements, delivery channels, and compliance needs
• Troubleshoot and resolve production issues related to data, formatting, rendering, accessibility, and performance
• Ensure customer communications comply with security, audit, regulatory, and quality standards
• Participate in SDLC activities including design reviews, testing, releases, and documentation
Required Skills:Required Qualifications (Must Have)
Quadient Inspire Certifications in the following modules:
o Inspire Designer
o Inspire Scalar
o Inspire Interactive
• 5+ years of professional IT or software engineering experience
• 3+ years of hands-on Quadient Inspire experience in a production enterprise environment
• Proven experience building end-to-end document generation solutions, not just templates
• Strong understanding of data-driven document composition
• Solid programming experience in one or more of the following: Groovy Script, Java Script, Python.
• Experience working within enterprise IT environments with formal SDLC, QA, and release processes
Required Education
• Bachelors degree in Information Technology, Computer Science, Engineering, or a related technical field
• Equivalent combination of education and relevant experience may be considered only if Quadient Inspire expertise is strong
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