Role: Healthcare Business Analyst
Location: Raleigh, NC – Hybrid
Inperson Interview
Key Responsibilities:
Provider Engagement & Technical Integration
• Act as a strategic consultant to the Business Relations Team, providing expert guidance on
provider onboarding, data connections, and workflow alignment with health information
exchange (HIE) systems.
• Support healthcare providers throughout the full lifecycle of onboarding—from initial outreach
through integration, testing, training, and go-live support.
• Communicate technical concepts and requirements clearly to clinical and administrative
stakeholders to ensure successful implementation and adoption.
• Serve as a liaison between providers, internal teams, and technical vendors to troubleshoot
issues and ensure data is transmitted accurately and securely.
• Contribute to the development of training materials, job aids, and user guides that improve
provider understanding and confidence in HIE processes.
CRM Platform Optimization & Data Management
• Work with the Business Relations Team to optimize use of the organization’s CRM platform,
ensuring accurate tracking of provider status, engagement activity, training, and connection
milestones.
• Configure and enhance CRM fields, workflows, and dashboards to support operational efficiency
and data visibility.
• Lead or support data quality initiatives, including routine audits, updates, and deduplication
efforts within the CRM system.
• Establish and maintain best practices for administrative data capture and documentation related
to provider engagement activities.
• Collaborate with leadership to develop reports, performance metrics, and data insights that
inform strategy and decision-making.
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