Title- Genesys Engage and CX Developer
Location- Austin, TX (3x/ week onsite)
Job Description-
Experience in Genesys CTI Framework with More than 7 year of experience in contact centre domain
Experience in development and deployment of Genesys Inbound/Outbound solutions using PBXs and SIP Switches
End to End setup of Genesys framework components and solutions like Voice Inbound, Voice Outbound and IVR
Experience on platforms like Genesys Framework, OCS, URS, ORS, GVP, SIP Server, GMS, IVR-TServer, VXML, Nuance, Third Party IVR Integration, Cassandra
Experience in application development and deployment in DEV, IT/UAT and Production environment
Experience in designing the physical and logical architecture of the call flow
Experience in handling the failover scenario, by implementing the alternate flow for the current call as well as for the upcoming calls as and when required without the loss of any interaction data
Experience in developing complex routing strategies through IRD for various media channels
Have analytical mindset, strong team skill, fast learning ability, troubleshooting expertise and versatility to resolve multifaceted issues despite the challenges of changing priorities.Experience in Supporting Genesys Multi-site environment, and responsible for implementing different projects, development, and troubleshooting of Genesys solutions
SYSMIND LLC is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without any discrimination. We promote and support a diverse workforce at all levels in the company. All job offers are contingent upon completion of a satisfactory background check and reference checks. Additionally passing the drug test may also be required. All contractors intending to work on SYSMIND's W2 are "at will" employees.
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