Job#: 3047011 Job Description: Infrastructure Disaster Recovery Service Delivery Manager
Location: Tempe, Arizona (Partial Remote)
Role Overview
We are seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager to work with Engineering and Operations Managers across infrastructure towers. This role involves assessing, testing, and implementing various infrastructure solutions with the Resiliency Team. The position requires collaboration with application and infrastructure owners, DR program managers, automation engineers, and business function testers to enhance our disaster recovery capabilities.
Key Responsibilities
- Serve as the key liaison for Infrastructure during DR events, facilitating communications between internal groups.
- Acquire an in-depth understanding of the components and functions involved in the DR process, particularly regarding infrastructure.
- Represent infrastructure towers in DR planning meetings with IT Leadership and operational committees.
- Apply broad technical knowledge to provide maintenance and automation solutions across technology areas.
- Assess and coordinate high availability and seamless failover resiliency mechanisms across application and infrastructure stacks.
- Manage the update and testing of DR Plans and Point-In-Time Recovery (PiTR) Plans within service-level agreements.
- Coordinate DR for new infrastructure technologies and serve as the point of contact for DR Test and incident management events.
- Assist in the integration of solutions into the DR automation program to reduce recovery time for infrastructure services.
- Sign off on procedural documentation, Disaster Recovery Plans, and other artifacts for quality assurance.
- Manage the infrastructure remediation program to ensure identified gaps are addressed.
Required Qualifications
Education: Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related discipline.
Experience: 7+ years as an Infrastructure technical engineer operating at an enterprise scale, with 4+ years of disaster recovery experience. Practical experience in both technology infrastructure and application development architectures is required.
Technical Skills: Hands-on experience across multiple on-premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows), messaging, middleware, monitoring, operating systems, networking, storage, and virtualization. Experience with ServiceNow is also required.
Preferred Qualifications
- Financial or Regulatory domain experience.
- VMWare vRO experience.
- Familiarity with Fusion.
- Practical experience operating in an Agile development environment.
- Demonstrated understanding of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation.
- Experience in creating Disaster Recovery, BCP, and PiTR plans.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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