Program Manager

Hybrid in Alexandria, VA, US • Posted 2 days ago • Updated 1 day ago

Contract W2

No Travel Required

Hybrid

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Help Desk Institute (HDI) certification

Summary

Job Description
Program Manager
Location: Alexandria, Va

***Position is contingent on contract award***

About the Job: We are seeking a highly experienced Program Manager to serve as key personnel supporting a high-visibility Federal Government program.

Contact Center (UCC):

Duties and responsibilities include: The Program Manager oversees the entire program for the contract and all associated teams. Ensures that deliverables are provided, and SLAs are adhered to. Communicates with key government personnel including (but not limited to) the Director, Call Center Manager and COR. Provides administrative direction to subordinate leads, has the corporate authority to recruit, hire, terminate personnel and commit corporate resources.

Minimum/General Experience:

- Ability to successfully obtain and maintain a Tier 1 Investigation.

-- Holds ITIL Certification.

- May hold 1 or more Help Desk Institute (HDI) certifications; HDI Support Center Director is preferre

- Fifteen (15) years of management experience or equivalent combination of education and experience.

Minimum Education:

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123308
Position Id: 8905731
Posted 2 days ago

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