Job#: 3057275 Job Description: Process Technician III - MES Training & Support
Location: Onsite
Schedule
Production Schedule- Wednesday, Thursday, Friday: 7:00 PM - 7:00 AM
- Alternating Saturdays: 7:00 PM - 7:00 AM
- 40 hours/week
Training Schedule- Monday-Friday, 8:00 AM - 5:00 PM
- Candidate will transition to the night shift after completing training
Position Overview
We are seeking a Process Technician III to serve as a subject matter expert (SME) for a Manufacturing Execution System (MES) used within a laboratory and manufacturing environment. This role combines system support, end-user training, troubleshooting, and software testing responsibilities.
The ideal candidate will have experience working with MES platforms, supporting end users, and delivering training in both classroom and hands-on environments. This individual will work closely with lab personnel, operations teams, and software development teams to ensure successful adoption, support, and continuous improvement of MES applications.
Key Responsibilities
- Learn, utilize, and become a subject matter expert for the Manufacturing Execution System (MES).
- Deliver classroom and hands-on training to laboratory and operational personnel.
- Support onboarding and training of new system users.
- Provide one-on-one coaching and guidance to users requiring additional assistance.
- Troubleshoot and resolve MES-related issues for end users.
- Provide remote support to users across multiple locations.
- Respond to user questions and assist with system adoption and best practices.
- Partner with software development teams to test new functionality, system enhancements, and software releases.
- Perform system validation and user acceptance testing (UAT) activities.
- Document training materials, support procedures, and system-related processes.
- Gather user feedback and communicate improvement opportunities to development teams.
- Help ensure successful deployment and maintenance of new MES functionality.
Required Qualifications
- Experience supporting Manufacturing Execution Systems (MES) or similar production software platforms.
- Strong computer skills, including Microsoft Office applications and email platforms.
- Strong verbal and written communication skills.
- Ability to effectively train and communicate with both technical and non-technical users.
- Strong troubleshooting and problem-solving abilities.
- Ability to manage multiple priorities and support requests simultaneously.
- Strong customer service mindset and attention to detail.
Preferred Qualifications
- 3+ years of experience in semiconductor manufacturing, laboratory operations, production operations, or related technical environments.
- Experience training users in formal classroom settings, workshops, or on-the-job training environments.
- Experience supporting software implementations, upgrades, or system rollouts.
- Experience performing software testing, user acceptance testing (UAT), or validation activities.
- Experience serving as a subject matter expert for operational software systems.
- Experience supporting users remotely across multiple locations.
Top Skills / Must-Haves
Required
- Manufacturing Execution System (MES) experience
- End-user support and troubleshooting
- Training and knowledge transfer
- Strong communication skills
- Microsoft Office proficiency
- Customer service and user support
- Technical documentation
Preferred
- Semiconductor industry experience
- User Acceptance Testing (UAT)
- Software implementation support
- Classroom instruction experience
- Subject Matter Expert (SME) experience
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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