Our client, a highly reputable medical technology company that develops software, is looking to hire a full-time IT Infrastructure Specialist!
This will be a hybrid position, typically 2x/week onsite in Midtown Manhattan (every week could be different but that what to typically expect).
This is both a technical and external client-facing role (i.e. solutions engineering). Working in a techno-functional capacity is paramount!
Position Overview
The IT Specialist supports the deployment and ongoing operation of customer environments used to deliver company applications. The role is hands-on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients.
Key Responsibilities Infrastructure Management
- Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery
- Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure
- Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration
- Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments
- Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components
- Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance
Support & Operations
- Follow change management procedures and provide escalation-level troubleshooting when required
- Maintain accurate documentation for systems, configurations, processes, and support activities
- Provide hands-on technical support to new and existing clients via phone/email/remote support
- Handle daily support cases and service requests, ensuring timely response and resolution
- Participate in occasional coverage aligned with West Coast business hours
Best Practices & Professional Development
- Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations
- Maintain familiarity with disaster recovery best practices and procedures
- Assess business requirements and recommend practical technical solutions
- Stay current with industry trends and emerging technologies
Required Qualifications Experience
- 6 8 years of experience supporting Windows and Citrix environments
- Experience supporting high-availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage)
- Demonstrated proficiency with Active Directory and Microsoft Group Policy
- Strong understanding of networking fundamentals including DNS and TCP/IP
Travel Requirements
Occasional travel is required for short assignments, typically up to five working days, with rare trips extending beyond five business days. All travel expenses are fully reimbursed.
Never miss an opportunity! Create an alert based on the job you applied for.
