IT Infrastructure Specialist

Our client, a highly reputable medical technology company that develops software, is looking to hire a full-time IT Infrastructure Specialist!

This will be a hybrid position, typically 2x/week onsite in Midtown Manhattan (every week could be different but that what to typically expect).

This is both a technical and external client-facing role (i.e. solutions engineering). Working in a techno-functional capacity is paramount!

Position Overview
The IT Specialist supports the deployment and ongoing operation of customer environments used to deliver company applications. The role is hands-on and includes testing/validating hardware configurations, implementing core infrastructure services, and providing support for both new deployments and existing clients.

Key Responsibilities Infrastructure Management

• Test and validate server and hardware configurations to ensure they are suitable for reliable application delivery
• Implement, administer, and maintain Windows-based physical server environments and VMware and Nutanix virtual infrastructure
• Configure and support Active Directory services, including users, groups, and Group Policy (GPO) administration
• Deploy, maintain, and troubleshoot app delivery (Citrix/Omnissa) based environments
• Install, configure, maintain, and troubleshoot Microsoft SQL Server and related components
• Coordinate software releases and patching activities; monitor environments to maintain security, stability, and performance

Support & Operations

• Follow change management procedures and provide escalation-level troubleshooting when required
• Maintain accurate documentation for systems, configurations, processes, and support activities
• Provide hands-on technical support to new and existing clients via phone/email/remote support
• Handle daily support cases and service requests, ensuring timely response and resolution
• Participate in occasional coverage aligned with West Coast business hours

Best Practices & Professional Development

• Apply IT service management and standards practices (e.g., ITIL and ISO) to support operations
• Maintain familiarity with disaster recovery best practices and procedures
• Assess business requirements and recommend practical technical solutions
• Stay current with industry trends and emerging technologies

Required Qualifications Experience

• 6 8 years of experience supporting Windows and Citrix environments
• Experience supporting high-availability and disaster recovery technologies (e.g., VMware, SQL clustering/replication, SAN/storage)
• Demonstrated proficiency with Active Directory and Microsoft Group Policy
• Strong understanding of networking fundamentals including DNS and TCP/IP

Travel Requirements
Occasional travel is required for short assignments, typically up to five working days, with rare trips extending beyond five business days. All travel expenses are fully reimbursed.