Application Support

New York, NY, US • Posted 1 day ago • Updated 1 day ago
Contract W2
Contract Corp To Corp
12 Months
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Application Support

Summary

We are looking for Application Support for our client in New York, NY

Job Title: Application Support

Job Location: New York, NY

Job Type: Contract

Job Overview:

Pay Range: $45hr - $50hr

Requirement/Must Have:

  • 8-12 years in Application/Production Support.
  • Strong ITIL process knowledge.
  • Stakeholder management experience.
  • Experience in onsite-offshore model.
  • Strong analytical and communication skills.
  • Experience with tools like ServiceNow/Jira.

Responsibilities:

  • Act as SPOC for stakeholders.
  • Manage incident, problem, and change management processes.
  • Ensure SLA/KPI adherence and reporting.
  • Coordinate with offshore teams for issue resolution.
  • Conduct governance calls and status updates.
  • Drive root cause analysis (RCA) for critical incidents.
  • Manage escalations and high priority issues.
  • Oversee release and deployment coordination.
  • Identify automation opportunities.
  • Maintain knowledge management practices.

Skills:

  • Stakeholder Management.
  • Jira.
  • ITIL processing.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10516350
  • Position Id: NY_APSU_0612
  • Posted 1 day ago
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