Application and Operations Support Manager

Hybrid in Montvale, NJ, US • Posted 6 hours ago • Updated 6 hours ago
Contract W2
12 Months
No Travel Required
Hybrid
Depends on Experience
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Job Details

Skills

  • .NET
  • Application Support
  • SQL
  • azure
  • WCF

Summary

 
Job Title: Application and Operations Support Manager 
Location: Montvale, NJ (Hybrid – 3 days/week onsite)
Employment Type: 12+months Contract  
 
Environment: Azure / .NET / SQL Server / Global Application Support

Overview
We seek an experienced Application Support and Operations Manager to oversee the global support operations for a key global application with more than 80,000 users. This individual will serve as the right hand to the Application Support Director, taking ownership of daily operations.
The role involves managing a team of approximately eight Application Support Analysts (onshore and offshore) responsible for maintaining uptime, ticket response, and issue resolution across six large Azure-based production environments used by the company’s global teams.
 
Responsibilities:
  • Lead day-to-day operations of the Application Support and Operations team, ensuring timely and accurate ticket triage, troubleshooting, and resolution.
  • Collaborate with a team of other Support Analysts (both onshore and offshore).
  • Act as the escalation point for complex incidents, performing hands-on troubleshooting and root cause analysis as needed.
  • Collaborate closely with Microsoft other vendors and internal engineering teams on Azure performance, environment stability, and release management.
  • Review and analyze logs, daily performance reports, and service metrics to ensure consistent application uptime and SLA adherence.
  • Maintain strong communication and coordination across business, technical, and vendor teams.
  • Implement best practices for incident, problem, and change management (ITIL).
  • Drive continuous improvement across the support function — adoption of AI Agents, process automation, proactive monitoring, documentation, and knowledge sharing.
  • Report KPIs, trends, and operational insights to leadership.
Qualifications:
  • At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity.
  • Bachelor’s degree in Computer Science, Information Systems, or related discipline is preferred
  • Strong understanding of Microsoft Azure architecture, monitoring, and operational tools.
  • Technical proficiency in .NET / C#, SQL Server, and IIS/WCF/Windows-based application environments.
  • Hands-on ability to review logs, write SQL queries, and interpret system performance data.
  • Prior experience managing offshore support teams and coordinating global operations.
  • Excellent written and verbal communication skills; ability to interface effectively with vendors, engineers, and business stakeholders.
  • Knowledge of ServiceNow, Application Insights, and ITIL-based processes.
  • Experience with applying AI to application support/ticketing systems and processes is a big plus, as the customer is introducing several different AI Agents to assist with ticket triage and processing. 
 
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10282828
  • Position Id: 8986541
  • Posted 6 hours ago

Company Info

About MetaSense, Inc.

Join MetaSense, Inc.™, a leading force in IT placement nationwide! As an Inc. 5000 award-winning talent and technology powerhouse, we're experiencing rapid growth and gaining widespread recognition. Our main office is in West Berlin, NJ, with a branch in Philadelphia, PA. 

 

We're transforming the industry with our dedication to exceptional service.

 

When you join our dynamic team, you'll have the opportunity to make a real difference. Whether you're helping job seekers find their dream roles or providing essential staffing solutions to companies in transition, your role will be impactful. You'll work closely with our amazing team of Coaches, Staffing Consultants, and IT Professionals, understanding the unique needs of individuals and businesses, and delivering personalized career and talent solutions that lead to success.

 

At MetaSense, Inc., we value innovative thinking, practical solutions, and an unwavering commitment to excellence. With decades of combined experience in career coaching and staffing solutions, our leadership and staff are dedicated to creating strategies that help our clients thrive. We're passionate about our mission and driven to connect people with meaningful opportunities.

 

Join us at MetaSense, Inc. We are more than just a team – we’re family. Let us support you on your journey because, at MetaSense, your success is our top priority.

Contact the job poster
KS

Khushi Singh

Recruiter @ MetaSense, Inc.
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