Help Desk Analyst

Description

We are looking for a dedicated Help Desk Analyst to join our team in Convent, Louisiana. This is a long-term contract position offering an exciting opportunity to provide technical support in both office and unique field environments. The ideal candidate will thrive in a hands-on role, addressing technical challenges and assisting users with hardware, software, and network issues.

Responsibilities:
Provide prompt and detail-oriented technical support to resolve hardware and software issues, including printers, keyboards, and other peripherals.
Handle password resets and troubleshoot user access problems with Active Directory.
Manage and resolve ServiceNow tickets while also assisting walk-in users at the service desk.
Travel between office locations on a weekly basis to deliver support services; mileage reimbursement provided.
Occasionally work aboard boats, requiring physical fitness to navigate small stairwells and confined spaces.
Ensure proper configuration and deployment of computer hardware and software.
Maintain and troubleshoot Apple devices, Mac computers, and Android systems.
Utilize Cisco and Citrix technologies to address network and connectivity issues.
Adhere to safety protocols, including wearing provided safety equipment such as boots, life jackets, and hard hats.
Collaborate with team members to ensure seamless support and service delivery across all sites.

Requirements

Proven experience in technical support roles, including hardware and software troubleshooting.
Familiarity with ServiceNow ticketing system or similar platforms.
Ability to work in confined spaces and aboard boats; physical fitness is required.
Strong knowledge of Active Directory and configuration management.
Proficiency in Microsoft technologies, Apple devices, Android systems, and Mac computers.
Experience with Cisco and Citrix technologies.
Willingness to travel weekly between office sites.
Commitment to safety standards and protocols while working in diverse environments.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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