Senior Genesys Consultant/ Tech Lead
Houston, TX - 5 Days Onsite
Type : Contract
Summary: Senior Systems Engineer with 15+ years designing, configuring and optimizing Genesys Engage / Cloud and contact-center technologies. Strong in system design and architecture, leading technical teams, and advanced support across routing, PBX, outbound dialer, omni-channel, call recording, CTI and VoIP/SIP — plus Workforce Management, Incident Management and DevOps. Key Skills: •Genesys Engage / Cloud — Queuing/Routing, PBX, Omni-Channel, Call Recording, Outbound Dialer Campaigns •Conversational Flows with Genesys Cloud Architect; CTI integration; VoIP/SIP endpoints •NICE IEX WFM & NICE CXOne — Workforce Management optimisation, forecasting & resource allocation •Incident Management, Disaster Recovery & Business Continuity; CI/CD DevOps & Agile (JavaScript, Python, Java) •Certifications: Genesys Certified Professional, ITIL, NICE CXOne Certified Administrator
Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.