Azure Cloud Operations Engineer

Seeking an Azure Cloud Operations Engineer to support complex, mission-critical Microsoft cloud solutions, troubleshoot technical challenges, and ensure reliable system performance for federal government customers.

The Azure Engineer will work as a member of a project team providing advanced technical support for complex, mission-critical solutions hosted in Microsoft Azure and incorporating technologies such as SharePoint Online, Dataverse, and Power Platform. The position requires strong troubleshooting skills, hands-on experience supporting Azure-based applications, and experience in system monitoring, performance analysis, incident resolution, and operational support. Key responsibilities include:

• Monitor Azure applications, services, infrastructure, and alerts to identify and resolve performance issues and service disruptions.
• Provide Tier II and Tier III technical support, troubleshoot complex issues, perform root-cause analysis, and coordinate resolution with development and infrastructure teams.
• Analyze system performance, capacity, and operational trends to identify risks and recommend improvements.
• Coordinate technical support during periods of increased system activity, including incident escalation, response activities, and communication with stakeholders.
• Support application performance and load testing to evaluate system readiness.
• Develop and maintain operational documentation, including incident records, troubleshooting procedures, and runbooks.
• Participate in operational readiness assessments and after-action reviews to improve system reliability and support processes.

The projected compensation range for this position is $130K - $155K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.

Required skills include:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 6 years of IT experience, including hands-on support of Microsoft Azure environments and enterprise applications.
• Experience with Azure monitoring, incident management, performance troubleshooting, and root-cause analysis in production environments.
• Working knowledge of Azure services, cloud security, identity management, networking, and application integration.
• with ability to obtain and maintain a federal Public Trust clearance.

Desired skills:

• Experience supporting federal government customers on large, complex IT projects.
• Experience with Microsoft Power Platform, Dataverse, SharePoint Online, or Dynamics 365.
• Experience with Azure monitoring and diagnostic tools, including Azure Monitor, Log Analytics, and Application Insights.
• Microsoft certifications, particularly Azure Administrator Associate or Azure Solutions Architect Expert.