IT Support Specialist

Description

Technical Support

• Provide first- and second-level support for hardware, software, network, and system issues.
• Respond to user inquiries via ticketing system, email, chat, or in person.
• Troubleshoot and resolve issues related to Windows, mobile devices and business applications.
• Install, configure, and maintain laptops, desktops, peripherals, and approved software.

User Management & Systems Administration

• Manage user accounts, permissions, and access rights (e.g., Microsoft 365, Azure AD, etc.).
• Assist with onboarding/offboarding processes, including device preparation and user setup.
• Maintain inventory of IT equipment and ensure asset tracking accuracy.

Infrastructure & Security

• Monitor and maintain office network equipment (Wi-Fi, switches, VPN, firewalls).
• Support implementation of IT security policies and best practices.
• Collaborate with security or infrastructure teams to ensure compliance and system reliability.

Operations & Documentation

• Maintain and update IT documentation, including troubleshooting guides and SOPs.
• Escalate complex technical issues to appropriate teams or vendors.
• Identify recurring problems and propose improvements to processes or systems.

Technology Research & Implementation

• Research emerging technologies, tools, and best practices to improve IT operations and user productivity.
• Evaluate and test new hardware, software, and cloud services to determine suitability for the organization.
• Support pilot programs, proof-of-concept initiatives, and phased rollouts of new systems or tools.
• Collaborate with cross-functional teams to plan, implement, and optimize new IT solutions.
• Provide training, documentation, and user support during technology adoption and transitions.

Competencies

• Strong analytical and problemsolving skills
• Customer-first mindset
• Attention to detail and accuracy
• Team player with the ability to work independently
• Ability to explain technical issues in simple, clear language
• Resourceful mindset and strong attention to detail. Willing to adapt Toyota s culture and proficient in presenting Toyota values to customers and users.