Job Title: Business Operations Analyst
Location: Broad Street, Boston, MA (Hybrid — accessible by public transportation; no contractor parking)
Job Type: Contract
Work Schedule: 37.5 hours/week, no overtime; hybrid work schedule
Job Overview
Our client, a large health and human services organization serving over one in four Massachusetts residents, is seeking a Business Operations Analyst to support programmatic, operational, and policy initiatives across multiple agency units. This is a collaborative, cross-functional role requiring strong analytical, writing, and project coordination skills.
Key Responsibilities
- Consult with management and IT to develop solutions to programmatic and operational issues related to service delivery and policy/procedural changes
- Manage and monitor diverse project activities, determining program requirements and coordinating resources across units
- Analyze and interpret Federal and State statutes, regulations, and court decisions to guide policy and procedure development
- Evaluate the impact of regulatory changes on existing policy, field staff, and client populations; recommend revisions
- Develop and update notices, forms, and procedural documentation for compliance with state and federal laws
- Act as liaison with federal agencies, state agencies, and private organizations on policy and procedure matters
- Write documentation, reports, and briefs for varied audiences including clients, staff, oversight agencies, and stakeholders
- Coordinate and facilitate webinars to inform and clarify policy or procedure for agency staff
- Resolve local office issues submitted through the Procedural Mailbox
Required Skills
- Business and operations analysis
- Project management and coordination
- Policy analysis and regulatory interpretation
- Strong written communication — reports, briefs, procedural documentation
- Stakeholder engagement and cross-unit collaboration
- Ability to manage multiple concurrent projects and meet required timeframes
Preferred Skills
- Prior experience with state government agencies
- Background in health and human services programs or public sector environments
- Experience facilitating webinars or staff training sessions
Location & Work Model
Hybrid schedule based at Broad Street, Boston, MA. Site is accessible by public transportation. No contractor parking available on-site.
Engagement Details
Contract engagement. 37.5-hour work week; no overtime. All hires begin approximately 3 weeks after acceptance. CORI check and photo ID required for interview. Candidates must be willing to sign a telework agreement.
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