Tittle – ServiceNow CSM Solution Consultant / Architect
Location- Remote, open to travel as per client need
FTE – Direct hire
ServiceNow CSM Solution Consultant / Architect who combines deep ServiceNow expertise with strong client-facing, sales, pre-sales, and consulting capabilities.
This role will be responsible for helping customers reimagine their customer service and engagement workflows using ServiceNow CSM, while also supporting Simplify's sales organization through discovery, solutioning, demonstrations, proposals, estimations, and executive presentations.
The ideal candidate is not just a ServiceNow implementer—they should be able to understand a customer's business problem, translate it into a ServiceNow solution, articulate the value proposition, and help win the opportunity.
Required Qualifications
ServiceNow
- 5+ years of hands-on ServiceNow experience.
- Strong experience with ServiceNow CSM.
- Experience designing and implementing enterprise ServiceNow solutions.
- Strong understanding of ServiceNow architecture and platform capabilities.
- Experience with integrations, APIs, IntegrationHub and third-party systems.
- Strong understanding of ServiceNow security, roles, ACLs and data architecture.
- ServiceNow CSM certification preferred.
- CSA certification preferred.
- CIS-CSM strongly preferred.
Sales / Pre-Sales
- 3+ years of experience supporting technology sales or pre-sales.
- Demonstrated experience participating in ServiceNow sales pursuits.
- Experience responding to RFPs/RFIs.
- Experience developing proposals and SOWs.
- Experience with solution estimation and pricing.
- Strong presentation and demonstration skills.
- Ability to conduct discovery workshops independently.
- Experience working with sales/account executives.
Interested candidates can share their resumes to
