Tittle HR Shared Service Specialist
Location- 525 Okeechobee Blvd, West Palm Beach, FL 33401/Hybrid 3 days a week in office
Contract 12+ months
What you get in this Role: (Locals highly preferred)
Deliver excellent customer service in response to HR queries from employees and managers, via the employee portal
Provide support to employees across all stages of the employee lifecycle
Ensure requests are resolved in an appropriate and timely manner
Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues
Develop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.
Ensure early identification of service issues and requirements
Provide input and insight for enhancement opportunities including tools, processes and policies
Required Skills:
Excellent verbal and written communication and articulation skills
Attention to detail
Quick learner and ability to connect dots
Critical thinking
Manager's Note:
Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role?
I would like to hrie people with specific expertise in the HR subject - plz look for people who are SMEs in HR benefits, onboarding and I-9 process, offboarding, working in HRIS systems
I mentioned these under skills - eye for detail, great comm and articulation skills, quick learner and ability to connect dots
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