Location: New York City, NY
Salary: $25.00 USD Hourly - $29.00 USD Hourly
Description: IT Support Analyst (Onsite - NYC, 100%)Location: New York City (New office near Grand Central)
Schedule: Tues-Thurs (24 hrs/week), occasional Mon/Fri as needed
Contract: 3-month initial contract (potential for extension or conversion)
Start Date: As soon as possible
Work Environment: Fully onsite
About the RoleOur client is opening a new office near Grand Central and seeking an experienced
IT Support Analyst to provide onsite technical support, white-glove executive assistance, and hands-on support for a primarily MacOS user base. This role will also support the transition from our current SoHo office to the new location and ensure seamless operation of conference rooms, equipment setups, and daily IT needs.
This is a high-visibility, customer-facing position that requires strong communication skills, exceptional professionalism, and the ability to work independently in a dynamic environment.
Key ResponsibilitiesOffice & Executive Support- Provide white-glove, in-person support for senior leaders and executive meetings.
- Support the launch of the new NYC office, including meeting setups, workstation preparation, equipment moves, and general onsite coordination.
- Assist with office technology needs: conference rooms, PC/Mac setups, network troubleshooting, and break/fix tasks.
Technical Support- Deliver Level 1-2 support for MacOS, MacBook/iMac hardware, Windows 11 devices, O365, Teams, and mobile devices (iOS/Android).
- Support and troubleshoot conference room technology, including Logitech MTRs and audiovisual systems.
- Perform IMAC (Install/Move/Add/Change) activities for hardware, software, and printers.
- Handle PC disposal, peripheral support, and general office tech needs.
- Provide remote and onsite support as required.
Service Management & Operations- Track, troubleshoot, and resolve IT tickets; document resolutions in ServiceNow (preferred).
- Analyze recurring issues and contribute to trend analysis and process improvements.
- Act as a change agent, promoting solution adoption and communicating updates.
- Maintain awareness of system updates, new technologies, and best practices.
- Build strong relationships with global IT peers and local business stakeholders.
Required Qualifications- 3+ years of hands-on experience in an onsite end-user support role.
- Strong experience supporting:
- MacOS, MacBook, iMac hardware
- Windows 11
- Microsoft 365, including Teams
- Experience supporting conference room systems, including Logitech MTRs, and running executive meetings.
- Excellent communication, interpersonal, and customer-service skills-ability to confidently support VIPs and executives.
- Experience with:
- iOS/Android devices
- Basic networking and hardware troubleshooting
Preferred Qualifications- Experience with Kandji, ServiceNow, or other MDM/ITSM platforms.
- Strong organizational skills and attention to detail.
- Ability to prioritize workload and multitask effectively.
- Physical PC repair or hands-on hardware maintenance experience.
- Proven analytical and problem-solving capabilities.
- Team-oriented with strong business-professional communication skills.
Working Relationships- Reports to: Sr. Manager, IT Global End User Computing
- Peers: Fellow IT Analysts & Site Technicians
- Key Partners: Department administrative assistants, executive teams, and global technology peers
Notes- This is a fully onsite role at the new NYC office near Grand Central.
- Primary focus is executive support and MacOS support, with additional responsibilities supporting Windows users and general office IT operations when needed.
- Strong performance may lead to consideration for a permanent role in the new office.
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