Datacenter Technician

Job Title: Datacenter Technician

Job Location: Ashburn, VA

Job Type: Contract

Job Overview:

Requirement/Must Have:

• Hands-on experience with server hardware installation, troubleshooting, and decommissioning in a data center environment.
• Experience diagnosing hardware faults related to HDDs, DIMMs, PSUs, fans, NICs, and other server components.
• Experience reviewing BMC, SEL, and OS logs for hardware fault diagnosis.
• Experience with network and power fault remediation, including reseating and replacing cables, NICs, and PSU cables.
• Experience following parts request and RMA processes for hardware replacement.
• Experience with ticket management and maintaining accurate ticket documentation.
• Experience installing NVMe and SSD devices in server nodes.
• Experience with Rack Distribution Unit configuration and troubleshooting.
• Experience with rack and cabinet hardware installation, including rails and switches.

Experience:

• Experience preparing server nodes and chassis for decommissioning activities.
• Experience reviewing ticket queues, assigning break-fix tasks, and diagnosing server hardware issues.
• Experience installing and validating NVMe and SSD devices based on hardware compatibility requirements.
• Experience documenting asset details, including serial numbers and parts information.
• Experience configuring and troubleshooting Rack Distribution Units (RDUs).
• Experience performing pod or MBU builds, including hardware unpacking, rail installation, and switch mounting.

Responsibilities:

• Prepare specified server nodes and chassis for decommissioning and perform related decommissioning tasks as directed.
• Review the ticket queue to assign and diagnose hardware-related faults for servers.
• Diagnose issues involving HDDs, DIMMs, PSUs, fans, NICs, and other server components by reviewing ticket information and BMC, SEL, or OS logs.
• Perform network and power fault remediation, including reseating or replacing cables, NICs, and PSU cables.
• Follow parts request and RMA processes to acquire replacement components.
• Open asset requests, log serial numbers and part numbers, and update appropriate ticket statuses.
• Maintain strong ticket hygiene by documenting root cause, actions taken, parts used, and remediation details.
• Install NVMe and SSD devices into specified server nodes.
• Verify server node and NVMe or SSD compatibility based on provided specifications.
• Install NVMe and SSD devices into the correct slots and secure them according to manufacturer guidelines.
• Document installations with device serial numbers and update the customer s asset tracking system.
• Configure and troubleshoot Rack Distribution Units (RDUs) based on customer requirements.
• Perform pod or MBU builds, including unpacking equipment, installing mounting rails, and installing ASW switches into designated server cabinets and rack units.

Should Have:

• Experience working in large-scale data center environments.
• Strong understanding of server hardware lifecycle support, including deployment, maintenance, and decommissioning.
• Familiarity with asset tracking systems and hardware inventory management.
• Experience with rack layout documentation and structured installation procedures.

Skills:

• Data Center Operations.
• Server Hardware Troubleshooting.
• Decommissioning.
• Break-Fix Support.
• Hardware Diagnostics.
• BMC Logs.
• SEL Logs.
• OS Logs.
• HDD.
• DIMM.
• PSU.
• Fans.
• NIC.
• Network Fault Remediation.
• Power Fault Remediation.
• Cable Management.
• RMA Process.
• Ticket Management.
• Ticket Documentation.
• NVMe Installation.
• SSD Installation.
• Asset Tracking.
• Rack Distribution Units (RDU).
• RDU Configuration.
• RDU Troubleshooting.
• Pod Builds.
• MBU Builds.
• Mounting Rails Installation.
• ASW Switch Installation.
• Server Cabinets.
• Rack Units (RU).

Qualification and Education:

• Associate s degree, technical certification, or equivalent hands-on experience in data center operations, hardware support, or a related technical field is preferred.