Data Migration Field Support Technician (Onsite)

Job Title:

Data Migration Field Support Technician (Onsite)

Location:

Boise, ID

Duration:

6 months

Pay Rate:

$27/hr on W2/1099 all inclusive.

Interview Process:

 In Person

Job Description

Major Duties and Responsibilities:  (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)

• Understands court processes to ensure that problem solutions match user needs in an appropriate manner.

• Work closely with IT leadership and district court leadership to prioritize daily tasks and projects while providing responsive and timely end-user customer support. 

• Performs installation, configuration, and troubleshooting of standard user desktop/laptop computing hardware, printers and peripheral devices in accordance with IT procedures.

• Coordinates and/or migrates customer data and information from decommissioned devices to new equipment.

• Installs, configures, and maintains software on mobile devices.

• Works with IT colleagues to assist in coordinating equipment shipments and receivables as well as processing surplus equipment in accordance with Court procedures.

• Informs inventory system by keeping up-to-date and accurate records of serialized asset information.

• Works closely with court staff and local administration with office moves, adds, and changes as required.

• Corresponds with users and staff concerning issue status, resolution, and task completion.  

• Escalates issues are to other members of the technical services team as appropriate. 

• Collaborates with IT staff to test, troubleshoot and validate new hardware and applications.

• Attends meetings as required.

Minimum Qualifications:

• The Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.

Education and Experience:

• Three years of IT support experience.

• Bachelor’s Degree preferred.

Knowledge, Skills, and Abilities:

• Experience onboarding new users to Microsoft 365, with emphasis on Sharepoint, OneDrive, and Outlook as well as answering general user questions;

• Experience migrating end user emails and documents to Outlook and OneDrive;

• Experience  with troubleshooting and maintaining Windows Active Directory users, computers and policies, preferred;

• Experience troubleshooting with Microsoft Windows 10;

• Experience troubleshooting Microsoft Office 2016, including exporting/importing mail, calendar and contacts;

• Experience with basic network (wired and wireless) configuration and troubleshooting including ping and trace route, preferred;

• Knowledge of court processes and court information systems preferred;

• Skill in providing excellent customer service;

• Ability to travel throughout the state as needed;

• Ability to communicate effectively verbally and in writing;

• Ability to understand impacts of software, system, or application changes on customers;

• Ability to prioritize and address customer questions and trouble tickets based on customer needs and impacts;

• Ability to work independently.

Top Skills & Years of Experience

Required/Desired Skills

Recruiter Details:

Lokesh : Eight three two - Nine nine zero -Two four two six

Sameer : Seven one nine – two three nine – Five five five five