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Epic Ambulatory Analyst

Greenville, NC, US • Posted 7 days ago • Updated 1 hour ago

Full Time

On-site

Fitment

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Job Details

Skills

Communication
Collaboration
Health Care
Technical Support
Management
ServiceNow
Epic
Order Entry
Process Automation
Decision Support
Authorization
Revenue Management
Documentation
Workflow Optimization
Artificial Intelligence
Workflow
Ambulatory Care
Optimization
JD

Summary

Epic Ambulatory Analyst - REMOTE

Project Overview & Details:

The Select Group is seeking an Epic Ambulatory Analyst to support both operational stability and targeted workflow optimization initiatives across ambulatory services. The role spans Epic Ambulatory support, ServiceNow ticketing, and workflow optimization including prior authorization enablement and early-stage automation initiatives.
What you will bring:

Active Epic Ambulatory Certification
Epic Ambulatory build/support experience
Experience managing ServiceNow tickets and end-user support
Strong understanding of clinical workflows (orders, referrals, documentation)
Experience supporting workflow optimization or system enhancement work
Strong communication and stakeholder coordination skills

Nice to Have Qualifications

Active Epic Orders or Referrals Certification
Experience supporting prior authorization workflows within Epic Ambulatory
Exposure to healthcare automation or AI-enabled workflow initiatives
Experience in large, complex ambulatory environments
Familiarity with revenue cycle concepts related to prior authorization

Day to Day Responsibilities:

Perform build, maintenance, and configuration within Epic
Troubleshoot Epic Ambulatory workflow and system issues
Manage and resolve ServiceNow tickets related to Epic Ambulatory issues
Provide end-user support for providers, clinic staff, and operational teams
Prioritize and manage ServiceNow intake to prevent backlog and ensure timely resolution
Support Epic Ambulatory workflows that enable and streamline prior authorization processes
Configure and maintain order entry workflows, SmartSets, preference lists, and BPA (BestPractice Advisory) rules
Support referral workflows and clinical decision support logic tied to authorization requirements
Ensure alignment between clinical ordering workflows and downstream authorization processes
Identify workflow inefficiencies impacting provider experience or authorization delays
Coordinate with revenue cycle teams as needed for end-to-end workflow alignment
Support encounter and documentation workflow optimization efforts
Participate in early-stage automation and/or AI-enabled workflow initiatives
Assist with ambulatory optimization initiatives as priorities are defined

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JD6

75422

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10472636
Position Id: 75422
Posted 7 days ago

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