Job Description:
• This role will coordinate and facilitate Agile Scrum processes within the team, ensuring collaborative and efficient work delivering on customer value and need, producing high-quality solutions.
Job Functions & Responsibilities:
• Manage the scope and timeline for the team, facilitating Scrum ceremonies – daily stand ups, backlog refinement, sprint planning, sprint review and retrospectives. Coach team members in Agile frameworks and facilitate internal communication and effective collaboration.
• Work with product owners to prioritize epics and backlogs and support new intake requests and steering meetings with stakeholders and leadership
• Provide clarity, ensuring that the goals, outcomes and scope are understood by everyone
• Manage planning, risks, timelines, estimation and reporting
• Track Scrum Team KPIs, helping the team progress and improve efficiency, maintain an Epics and Features scoreboard in Azure DevOps, dashboards to show status, progress, and risks to stakeholders
• Build and maintain strong cross-team relationships ensuring alignment between the Scrum team, internal IT and other stakeholders, resolve conflicts and remove impediments.
• Help implement change effectively, promoting team learning with each sprint
• Ensure deliverables meet agreed quality standards and Definition of Done at the end of each sprint
• Guide development teams to higher Scrum maturity and apply Agile coaching as applicable
• Help build a productive environment where team members ‘own’ the product and enjoy working on it
• Ensure team creates documentation such as user stories, acceptance criteria, test cases in Azure DevOps, business process flow, and other business and technical documents in a timely manner
• Ensure test strategy, scenarios and scripts
• Support release management activities and provide delivery and other metrics to the leadership team
• Assist team in developing application support RACI and support handover documents.
• Ensure prompt status reports, meeting agendas, materials, and minutes for meetings.
Skills:
• Experience in a Scrum Master role
• Good knowledge of other Agile frameworks
• Experience with website/software development teams and authenticated portals
• Hands on experience with Azure DevOps (Boards, Queries, Dashboards; Repos and Pipelines a plus).
• Demonstrated ability to track, analyze, and present delivery metrics and KPIs.
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, epics and user stories, outcomes, automated testing, backlog refinement)
• Excellent communication and leadership skills
• Analytics and reporting planning and follow-up
• Problem-solving and conflict-resolution ability
• Outstanding organizational skills
Education & Certifications:
• BS in Computer Science, Information Systems or Business, or a related field from an accredited school, or equivalent.
• 3-5+ years of applicable experience as Scrum Master.
• CSM Scrum Master certification
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