We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).
Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary The Manager of LMS and Training Analytics is responsible for overseeing the administration of TriWest's Learning Management System (LMS) and leading the organization's training analytics function. This role ensures the LMS is configured, maintained, and optimized to support seamless delivery of training programs for employees and external stakeholders. The Manager collaborates with training teams, Human Capital, and IT to align system functionality with organizational learning goals, compliance requirements, and reporting needs. In addition, this role leads the design and execution of training analytics strategies, leveraging data to measure program effectiveness, identify trends, and provide actionable insights to leadership. The Manager, LMS and Training Analytics ensures that training delivery is supported by accurate reporting, dashboards, and metrics, enabling TriWest to make data driven decisions about workforce development and stakeholder education.
Education & Experience Required: Bachelor's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field; OR equivalent experience, to include any combination of education and experience
5-7 years of progressive experience in LMS administration, training analytics, or corporate learning systems
be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
Strong background in training analytics, including developing dashboards, generating reports, and interpreting data to measure training effectiveness
Proficient in MS Office - Excel, Power BI, SharePoint, PowerPoint
2 + years of program management experience to include people supervision
Preferred: Master's Degree in education, instructional design, instructional technology, organizational development, HR, or related discipline or related field
Professional certifications in LMS platforms, data analytics, or project management (e.g., ATD, SHRM, PMP, Tableau, Power BI) are a plus
Key Responsibilities Directly supervise and provide guidance to the LMS Administrator and data analyst, ensuring alignment with departmental goals.
Serve as the primary liaison between Training, IT, HR, Compliance, and external vendors for all LMS-related initiatives.
Ensure accurate training records, data integrity, and regulatory compliance across all training platforms.
Manage and optimize LMS configuration, user access, system security and course deployment.
Monitor LMS performance and usage to ensure TriWest remains within contracted user licenses for all associated vendors (both the LMS platform and outsourced training content providers).
Oversee technical support for learners, instructors, and administrators.
Lead the design and execution of training analytics strategies to measure program effectiveness.
Develop and maintain training analytics dashboards and reports to measure effectiveness.
Provide leadership in evaluating training data to identify gaps, trends, and opportunities for improvement.
Ensure accuracy and timeliness of reporting for compliance and organizational decision-making.
Support continuous improvement of training delivery through system enhancements and data insights.
Partner with training delivery teams, instructional design, Human Capital, and IT to align LMS functionality and analytics with organizational learning goals.
Provide leadership with data-driven recommendations to improve training programs and learner outcomes.
Drive innovation in LMS utilization and training analytics to enhance learner engagement and program impact.
Stay current with industry trends, emerging technologies, and best practices in LMS administration and learning analytics.
Performs other duties as assigned.
Competencies Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.
Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources
Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.
Working Conditions Working Conditions: Regular and reliable attendance is required
Works in a standard office environment, with 10% - 20% travel
Extensive computer work with prolonged sitting
Level II IT security clearance required
Company Overview Taking Care of Our Nation's Heroes. It's Who We Are. It's What We Do. Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve ! Our job is to make sure that America's heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.
BenefitsWe're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage
- Paid time off
- 401(k) Retirement Savings Plan (with matching)
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
- Tuition reimbursement
- Paid volunteer time
TriWest job postings typically include a salary range,
which can vary based on the specific role and location, but generally this position ranges from around $128,000 - $143,000 per year.
Equal Employment OpportunityTriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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