Manager, Training Design & Dev

We offer remote work opportunities (AK, AR, AZ, CO, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA/DC, WA, WI & WY only).

Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

As part of the Training and Development Department, the Manager, Training Design and Development is responsible for the design and development of live online training, self-paced training, live virtual sessions and traditional classroom training for all TriWest's internal and selected external audiences. The manager ensures all training materials reflect current policies, procedures, and technologies, and that delivery is consistent, measurable, and performance-driven. They are responsible for using a systems management approach for developing high-quality, cost-effective learning solutions to meet specific business needs and goals of the organization and enable a high-performance workforce.

Education & Experience

Required:

Bachelor's Degree in e-Learning Technologies, Training & Development, Business Management, Education, Human Resources, Organizational Development, or related field; OR equivalent experience, to include any combination of education and experience
4 years of professional experience designing and developing training programs in both e-learning and instructor-led formats, with demonstrated ability to create engaging, effective, and scalable learning solutions
be able to receive a favorable Interim and adjudicated final Department of Defense (DoD) background investigation
2+ year in a formal people supervisor or manager role
Experience in all phases of the design, development, implementation, facilitation, measurement and evaluation and delivery of technical and non-technical programs using appropriate adult learning theories
Knowledge and application of Kirkpatrick's evaluation model or other learning measurement frameworks
Experience with Learning Management Systems (LMS) and virtual training tools (e.g., Zoom, Adobe Connect, MS Teams)

Preferred:

Master's Degree in Business Management, e-Learning technologies, Education or related field
Knowledge of e-Learning course development
Knowledge of live online technologies, and course development for live online delivery
Experience with Articulate Storyline and Adobe development tools, to include Flash and other multimedia development tools

Key Responsibilities

Manages and develops company-wide e-Learning standards, expectations, and measurements that build employee competencies to support a high-performance workforce.
Manages a team of Instructional Designers and Content Specialists who build and maintain training content, job specific processes and procedures.
Establish and maintain instructional design standards and best practices for the department.
Ensure all programs developed comply with educational theories, instructional design, adult learning theories and technological capabilities of the e-learning classroom.
Ensure that programs offered are current with regard to TriWest procedures, policies and practices and are in accordance with DOD policies and contract provisions.
Researches alternative approaches to serve our client training needs with faster response time and lower costs (e.g., just-in-time training modules, self-managed learning).
Partner with business leaders, operational SMEs, and compliance stakeholders to analyze training needs and translate them into effective learning solutions and ensure TriWest's high-quality standards are met.
Design and develop live online training, eLearning modules, job aids, facilitator guides, and other supporting materials.
Maintain quality standards in instructional design, formatting, tone, accessibility, and user experience.
Monitor and maintain the relevance and accuracy of training materials through periodic review and stakeholder feedback.
Evaluate learning solutions for effectiveness and identify opportunities for continuous improvement.
Performs other duties as assigned.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Leadership: Successfully manage different styles of employees; provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Knowledge of the operation of a learning management system (LMS) with knowledge of SCORM interoperability standards; knowledge of live online platforms, and course development for live online delivery.

Working Conditions

Working Conditions:

Regular and reliable attendance is required
Works in a standard office environment, with 10% - 20% travel
Extensive computer work with prolonged sitting
Level II IT security clearance required

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve !

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $113,000 - $125,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.