LMS Administrator

We offer remote work opportunities in the following locations ONLY: AK, AR, AZ, CO, DC, FL, HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI & WY

ship Required: Our Department of Defense contract requires ship and a favorably adjudicated DOD background investigation for this position.

Veterans, Reservists, Guardsmen and military family members are encouraged to apply!

Job Summary

The Learning Management System (LMS) Administrator is responsible for managing, maintaining, and optimizing the organization's LMS to ensure seamless delivery of training and development programs. This role oversees system configuration, user access, and course deployment, while providing technical support to learners, instructors, and administrators. The LMS Administrator collaborates with training teams, Human Capital, and IT to ensure the platform supports organizational learning goals, compliance requirements, and reporting needs. They monitor system performance, troubleshoot issues, and generate analytics to measure training effectiveness.

Education & Experience

Required:

High School Diploma
2 years' experience administering a Learning Management System (Example: LMS Administrator, Sub Administrator, User Group Administrator) or Virtual Classroom software
U.S. Citizen
Proficient in MS Office - Team, Outlook, Excel

Preferred:

Bachelor's degree in instructional technology, education, computer science, human resources, or related discipline
Advanced knowledge of Microsoft Office applications
Familiarity with e-learning authoring tools (Articulate, Captivate, Storyline) and integration with LMS platforms
Knowledge of SCORM, AICC, and xAPI standards for course compatibility

Key Responsibilities

Proactively monitor system functionality, identify issues, and coordinate with IT to resolve technical problems within defined service level agreements (SLAs).
Assists with the implementation of upgrades and new features, ensuring changes are tested, documented, and communicated to stakeholders.
Oversee back-end data processes, ensuring reports on system usage are accurate, timely, and actionable for leadership.
Manage the full lifecycle of instructor led and e learning sessions, including registration, waitlists, cancellations, dedicated class scheduling, and roster template preparation, ensuring smooth execution and accurate records.
Serve as the primary point of contact for internal and external users, providing timely support for access, technical issues, and course/class assignments.
Respond promptly to inquiries, troubleshoot functionality problems, and escalate unresolved issues to IT or vendors as needed.
Collaborate with management to ensure employees are correctly assigned LMS content using accounts, user groups, and curriculum sets.
Upload, test, and maintain training content, ensuring accuracy, accessibility, and alignment with organizational standards.
Maintain and update the LMS course catalog, including internal courses and third-party vendor offerings, ensuring content remains current and relevant.
Work closely with Human Capital, IT, and training team members to align LMS functionality with organizational learning goals and compliance requirements.
Ensure new hire training modules are available, assigned, and tracked as part of onboarding programs.
Works with management and staff to ensure all employees are assigned the correct LMS content, using individual LMS accounts, user groups, and curriculum sets in the LMS. Functions as front-line support to employees including setting passwords. Assigns asynchronous content to staff members in the LMS.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Commitment to Task: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Excel, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Technical Skills: Proficiency with e-learning training software, techniques, and tools; technical support in e-learning environment, knowledge of LMS navigational and reporting, and training metrics.

Working Conditions

Working Conditions:

Regular and reliable attendance is required
Availability to work non-regular hours as required
Works within a standard office environment, with limited travel
Extensive computer work with prolonged sitting

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve !

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

TriWest job postings typically include a salary range, which can vary based on the specific role and location, but generally this position ranges from around $47,000 - $52,000 per year.

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that supports diversity at every organizational level, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions based on merit and without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.