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Job Title Technical Business Analysis - Advisor II
About your role: Fiserv seeks a Technical Business Analyst, Advisor II for its Back Office and Settlement development group within Merchant Solutions. This experienced IT professional excels in problem-solving and communication, with a background in software requirements engineering and large-scale project execution. The role involves collaborating across client, business, and development teams to define and document software requirements using repeatable, supportable processes.
What you'll do: - Analyze business needs and gaps, especially in Payment Acquiring and Settlement services.
- Define future-state business architecture using process flows.
- Identify and gather business and technical requirements across the Software Development Lifecycle (SDLC).
- Facilitate elicitation sessions to define needs, gaps, and impacts.
- Interpret functional and non-functional requirements from various formats.
- Create and manage business requirement documents for each SDLC stage.
- Update requirements due to scope changes.
- Support integration testing to ensure alignment with business needs.
- Lead knowledge-sharing sessions and respond to stakeholder inquiries.
- Demonstrate strong organization, time management, communication, and interpersonal skills.
Experience you'll need to have: - 6+ years of IT experience; preferrable as a Technical Business Analyst
- 3+ years of experience with JIRA, Tableau, Confluence, Clarity, and MS Office.
- 1+ years of experience with Fiserv Back Office and Settlement development group experience.
- Bachelor's degree in computer science, Information Technology, Information Systems, or a related field (or foreign equivalent degree) or equivalent work experience.
Experience that would be great to have: - Expertise in merchant acquiring and settlement systems.
- Experience with transaction processing and compliance projects involving major credit/debit networks (e.g., Mastercard, Visa, Discover, Star, Accel).
Important information about this role: - This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
- All offers of employment are contingent on standard background checks. Fiserv and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
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