Support Engineer - TX, NC

Job#: 3033563

Job Description:
Job Title: Production Support Engineer

Location: Irving, TX; Charlotte, NC (Hybrid)

Employment Type: 18 Months Contract

Pay Rate: $53/hour and $57/hour

Note: We are unable to consider C2C or third-party submissions.

Role Overview

The Technology Operations Analyst 4 - Support Engineer plays a critical role in production support and observability for consumer-facing applications. This position operates at the intersection of business, operations, and engineering teams to ensure system stability and minimize customer impact. The engineer supports Mission Control operations, monitors application health, analyzes incidents, and enables observability improvements across platforms in a financial services environment.

Key Responsibilities

• Provide Level 2 production support for consumer technology platforms and transaction systems.
• Monitor and analyze alerts, logs, and performance data using Splunk and AppDynamics to identify root causes and customer impact during incidents.
• Communicate technical findings in business-friendly language to stakeholders, acting as a liaison between business, operations, and engineering teams.
• Support Mission Control operations, including the coordination of escalations to engineering teams.
• Manage incidents, requests, and follow-ups using tools such as ServiceNow and Jira.
• Support the onboarding of applications into observability tools and platforms.
• Assist in building and improving monitoring, alerting, and dashboarding solutions.
• Maintain accountability for incident resolution and proactive communication.
• Develop an understanding of system dependencies, including batch processes and transaction flows.

Required Qualifications

• 5+ years of Technology Operations or production support experience in enterprise environments.
• Strong experience with Splunk for logging, monitoring, and diagnostics.
• Experience with AppDynamics or similar Application Performance Monitoring (APM) tools.
• Proven ability to analyze alerts, logs, and system behaviors to determine root cause and customer impact.
• Experience supporting production environments in regulated or financial services organizations.
• Strong communication skills with the ability to translate technical findings into business impact.
• Familiarity with incident management tools (ServiceNow) and work tracking tools (Jira).

Preferred Qualifications

• Experience with observability tools such as Grafana and Prometheus.
• Familiarity with Autosys batch scheduling.
• Basic experience with databases such as Oracle, Microsoft SQL, or MongoDB.
• Exposure to cloud environments and distributed systems.
• Understanding of automation practices within production support environments.
• Experience supporting batch-heavy or transaction-based consumer platforms.

Compensation

The pay rate for this position is between $53.00 and $57.00 per hour.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

Apex uses a virtual recruiter as part of the application process. Click for more details.

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Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.