Job#: 3029179 Job Description: Technical Lead - AI Operations & Support
Location: Remote (quarterly onsite requirement in Dallas, Texas)
Employment Type: Contract
Role Overview
We are seeking a Technical Lead, AI Operations and Support. This role will act as a strategic and technical liaison between architecture teams, technology groups, and AI leadership. The position involves providing hands-on expertise and guidance in operating, supporting, and scaling AI systems across traditional machine learning, generative, and agentic AI domains. The ideal candidate will have deep AWS knowledge and strong leadership capabilities to communicate complex technical concepts to diverse stakeholders.
Key Responsibilities
- Serve as a technical lead for AIOps and support, providing guidance and thought leadership.
- Monitor production models for performance, drift, and groundedness to ensure reliability.
- Oversee the support for traditional ML models, generative AI chatbots, and emerging agentic AI systems.
- Support the evaluation and rollout of new AWS services like Amazon Quick and AWS AgentCore.
- Manage and lead a support team that handles day-to-day ticketing and incident resolution related to data pipelines and AI systems.
- Monitor agent-based workflows, tracking metrics such as task success rates, latency, and reasoning steps.
- Communicate effectively with developers and executive leadership to explain technical challenges, system issues, and underlying causes.
Required Qualifications
- Deep experience with AWS infrastructure and architectural design, including CloudWatch, IAM, and core compute, storage, and networking services.
- Proficiency with AWS AI services, such as Amazon Bedrock and QuickSight (formerly Quick Suite).
- Demonstrated experience supporting machine learning, generative AI, and agentic AI solutions in production environments.
- Solid understanding of AIOps practices and core monitoring concepts, including data drift, performance degradation, alerting, and hallucination detection.
- Production experience with generative AI solutions like chatbots and retrieval-augmented generation (RAG) or grounding approaches.
- Strong technical leadership with excellent verbal and written communication skills, with the ability to explain complex technical concepts effectively.
Preferred Qualifications
- AWS certification is strongly preferred.
- Experience with AWS AgentCore.
- Familiarity with frameworks such as LangChain.
Compensation & Benefits
Pay Range: $90.00/hr - $95.00/hr
This employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Apex uses a virtual recruiter as part of the application process. Click for more details.
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Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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