Delivery and Release Manager

Software Guidance & Assistance, Inc., (SGA), is searching for an RELEASE MANAGER for a CONTRACT assignment with one of our premier HOSPITALITY clients in DALLAS, TX .

Job Summary:
This is an exciting opportunity to join a forward-thinking global technology team at the forefront of hospitality innovation. In this role, you will play a critical part in planning, implementing, and delivering technology initiatives across core renovation, technology platforms, and strategic internal partnerships. You will own the end-to-end software delivery and release process, build trusted relationships across the organization, and drive meaningful improvements to processes and workflows. Working within a dynamic, fast-paced environment, you will collaborate with cross-functional teams to ensure consistent, high-quality delivery that supports continued global growth and innovation.

Responsibilities:
- Follow an Agile delivery methodology to ensure consistent delivery of projects and deliverables
- Plan, schedule, and manage end-to-end release schedules and activities
- Collaborate with partner teams and stakeholders to align on delivery schedules and timelines
- Coordinate with Architecture, QA, DevOps, and Operations teams for release execution and implementation
- Conduct release retrospectives and root cause analyses (RCAs) and track progress toward resolution
- Maintain release calendars and communicate timelines, risks, and status updates to relevant parties
- Identify and mitigate risks that may impact release quality or timelines
- Participate in broader Software Engineering activities including process definition and improvement, reporting, interviewing, training, staffing, demand intake, estimation, initiation, and planning
- Maintain accurate delivery data in project management and collaboration tools
- Update release and services artifacts following each release
- Manage workflow, ensure the quality of work, and streamline departmental procedures where applicable

Skills:
- Strong proficiency with project management and collaboration tools such as Jira and Confluence
- Familiarity with CI/CD tools such as Stash and GitLab
- Familiarity with DevOps practices and principles
- Excellent communication and stakeholder management skills
- Ability to identify, assess, and mitigate risks that may affect release quality or delivery timelines
- Strong organizational skills with the ability to manage multiple priorities across global teams

Qualifications:
- 2+ years of experience in a Release or Delivery Management role utilizing Agile methodology
- 3+ years of professional work experience in Technology or a related field
- Demonstrated experience conducting Release Retrospectives and RCAs and tracking progress on resolution
- Experience updating services and release documentation
- Ability to travel up to 10% of the time as required
- Availability to work on global projects across multiple offices or remote locations

This is a rare opportunity to contribute to the future of hospitality technology on a global scale, working alongside a talented and innovative team dedicated to transforming the guest experience. If you are a driven and collaborative technology professional who thrives in a fast-paced, agile environment, this role offers the chance to make a meaningful impact while advancing your career within a world-renowned organization.
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.

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